MA
Mohamed Abdelmoniem
technical support specialist at act
EgyptWork Experience
act
Sep 2024 - Present -8 months
- Job Details:working with microsoft azure and microsoft 365 to manage cloud environments. troubleshooting and resolving server-related issues. supporting and maintaining voip systems (cucm). managing and configuring wireless access points (access points).
Technical Support Representative
mishwar al khair association
Apr 2021 - Jun 2023 -2 yrs, 2 months
- Job Details:resolved complex hardware and software issues across various systems. installed and configured a wide range of computer applications and systems. designed and implemented network infrastructures. tested and evaluated new it technologies for deployment. resolved network outages and connectivity problems.
Technical Support Representative
future academy
- Job Details:upgraded network infrastructure and ensured continuous performance monitoring. installed and maintained servers, security devices, and protection systems. managed and maintained all computer networks across the institution. utilized mikrotik for internet distribution and firewall setup to secure the network.
future academy
- Job Details:diagnosed and solved software and hardware problems in lab environments. installed, configured, and maintained essential computer systems and applications. troubleshot and resolved network downtime issues promptly.
Education
Bachelor's Degree in information systems
Future AcademyJan 2019
Skills
- Microsoft 365 administration
- Azure Cloud Services
- windows server (active directory, group policy, dhcp, dns, print server, wsus, wds, backup)
- server troubleshooting and maintenance
- mikrotik configuration and network security
- voip support and configuration (cucm)
- access point installation and configuration
- network setup and troubleshooting (ccna level)
- Printer troubleshooting
- cctv system support