MA
Mohamed Abd El-Wahab
Call Center Agent at National Bank of Egypt
New Cairo, Cairo, EgyptWork Experience
Call Center AgentFull Time
National Bank of Egypt
Jul 2024 - Present -10 months
Egypt , Cairo
- Job Details:Assisting customers with their banking inquiries, account issues, transactions, and providing information about Products and services . Resolving customer complaints and issues efficiently while maintaining a positive and professional attitude
Delivery ManagerFull Time
Sizzler
Apr 2022 - May 2024 -2 yrs, 1 month
Egypt , Cairo
- Job Details:Addressed customer inquiries, concerns, and complaints in a professional and ensuring customer satisfaction. . Managing the delivery team, coordinating delivery schedules, and ensuring timely and accurate deliveries to customers.
Quality ControlFull Time
Sizzler steakhouse
Sep 2018 - Mar 2022 -3 yrs, 6 months
Egypt , Cairo
- Job Details:Check the quality of the food before it goes to customer in addition to, Distributing, arranging dishes and send it to customer table
Customer serviceFull Time
- Job Details:Handling customer inquiries, resolving issues, and providing support in a professional and in a polite way . Experience in problem-solving, critical thinking and finding effective resolutions
Education
Bachelor's Degree in Financial market and institution
Helwan UniversityJan 2023
Languages
Arabic
FluentEnglish
Advanced