Mohamed 3mad

Finance & Career Skills Trainee

• Job Details:Learned key concepts in financial independence, budgeting, and personal branding. Developed soft skills in interpersonal communication and career planning. Participated in mock interviews and professional role-play scenarios.

Account Management & Customer Service Intern

• Job Details:Handled customer inquiries and provided service solutions to enhance satisfaction. Maintained client records using CRM systems and ensured database accuracy. Supported account managers in daily communications and performance tracking. Analyzed customer feedback trends and proposed service enhancements. Created performance reports summarizing service resolution rates and KPIs. Participated in weekly team meetings and training sessions.

Startup Ideation Trainee

• Job Details:Co-developed a startup project and presented a full business model to evaluators. Conducted market research, SWOT analysis, and financial projections. Engaged in brainstorming sessions and mentorship feedback loops.