Basic Info

Mohamed Taha

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Support Consultant at Orbit Electronics Smart System

Experience Details

Support Consultant

Installation/Maintenance/Repair

Experienced (Non-Manager)

• Responsible of Hardware/Software purchasing and configuration.
• Trained staff to use the catering system
- Provide Cyber Cafés Infrastructure Establishment.
- Provide PC/Laptops/Printers/Scanners maintenance, assembling, purchasing and grantee support.


Company Details

Orbit Electronics Smart System

Egypt

1-10 employees

Information Technology Services

N/A

Feb 2007 to present (9 years 10 months)
Desktop Call Support Agent at Du Emirates Integrated Telecommunications Dubai U.A.E

Experience Details

Desktop Call Support Agent

IT/Software Development

Experienced (Non-Manager)

Du Emirates Integrated Telecommunications Dubai U.A.E (End user and desktop call support)
o Responsible of Users’ Support # 1500 (media city offices)
o Ticketing System: HP Open View.
o Investigation and resolution of computer network first level problems
o Provide direction on repairing or restoring service
o Provides a single point of contact for IT Services and Support
o Setup user accounts
o Installation of client software
o Accepts requests for information, requests for IT services and requests for IT Technical support
o Responsible for logging, tracking, resolving and escalating IT requests and as per processes, procedures, and agreed service levels
o Provides first-level of IT desktop technical support using remote access tools and forwards it to other respective teams and groups as per processes and procedures
o Provides rapid restoration of normal IT service operations
o Improves the relationship between IT and the rest of the business and du community of users.
o Increases customer satisfaction by consistently delivering high quality IT services that facilitates user productivity


Company Details

Du Emirates Integrated Telecommunications Dubai U.A.E (multinational)

Dubai, United Arab Emirates

101-500 employees

Telecommunications

N/A

Jan 2006 to Jan 2007 (1 year)
IT Assistance and help desk at MOTT MACDONALD LIMITED

Experience Details

IT Assistance and help desk

Installation/Maintenance/Repair

Entry Level

LAN Administration
o Coordinating installations for 12 network printers and 4 plotters at 2 offices.
o Maintained operating systems on Hp/Compaq PCs and Server.
o Administrating LAN with Windows2000 Advanced Server, and Windows 2000 professional clients.
o Data backup operator daily backup for 80 GB and more
User Support
o Responsible of Users’ Support # 90 in two different offices
o PC setup, support and maintenance
o Investigation and resolution of computer network problems
o Provide direction on repairing or restoring service
o Upgrade computer hardware and software
o Installation of client software
o Manage network security
o Perform routine computer maintenance
o Responding to, evaluating, and prioritizing incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related.
o Installed and upgraded PCs in conjunction with new host system.
o Trained users on new printing system.
o Preparing help file for new software according to company need to benefit users


Company Details

MOTT MACDONALD LIMITED (multinational)

Abu Dhabi, United Arab Emirates

51-100 employees

Engineering Services

N/A

Jan 2002 to Dec 2005 (3 years 11 months)
Maintenance Officer at ICON Computer Systems Co.

Experience Details

Maintenance Officer

Installation/Maintenance/Repair

Entry Level

o PC Assembling, Maintenance and troubleshooting
o LAN planning and implementation using Microsoft operating systems.
o Maintenance and troubleshooting Networks for Microsoft operating systems.
o Internet Cyber cafes planning and implementation using leased lines or dials up networking.
o Supply all computer hardware components for clients and dealers.


Company Details

ICON Computer Systems Co.

Cairo, Egypt

N/A

Information Technology Services

N/A

Jan 2000 to Jan 2002 (2 years)

Education

B.A Faculty of Arts in Society Science

Education Details

B.A Faculty of Arts

Society Science

Menoufia University, Egypt

C / Good / 65 - 75%

N/A

N/A

Menoufia University
1997 - 2000

Certifications

A+
Jan 2002

Certificate details

A+

Jan 2002

N/A

N/A

N/A

N/A

MCP Windows 2000
Jan 2002

Certificate details

MCP Windows 2000

Jan 2002

N/A

N/A

N/A

Microsoft

N/A

Graphics Diploma
Jul 2013

Certificate details

Graphics Diploma

Jul 2013

N/A

N/A

N/A

YAT Education

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

A+AdaptiveArabicCreative DesignCustomer-orientedDesktop Call Support AgentDu Emirates Integrated Telecommunications Dubai U.A.EEngineering ServicesEnglishFlexibleGraphic DesignGraphics DiplomaHard WorkerHelpdeskITIT Assistance And Help DeskInformation Technology ServicesInstallationInteractiveLaptops HardwareMCP Windows 2000MOTT MACDONALD LIMITEDMS Office 2010MaintenanceMaintenance OfficerNetwork InfrastructureNetworkingPC HardwareRepairRussianSociety ScienceSoftware DevelopmentSupport ConsultantSupportiveTelecommunicationsWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Laptops Hardware

Laptops Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

PC hardware

PC hardware

: Advanced

: Extreme - I love it!

:

More than 7 years

MS Office 2010

MS Office 2010

: Advanced

: Extreme - I love it!

:

3-5 years

Windows Server 2008

Windows Server 2008

: Intermediate

: High

:

1-3 years

Graphic Design

Graphic Design

: Intermediate

: High

:

1-3 years

Network Infrastructure

Network Infrastructure

: Intermediate

: High

:

More than 7 years

Fields of Expertise

Networking

Networking

: Advanced

: High

:

More than 7 years

Maintenance

Maintenance

: Advanced

: Extreme - I love it!

:

More than 7 years

Helpdesk

Helpdesk

: Advanced

: High

:

3-5 years

Creative Design

Creative Design

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Interactive, Supportive

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