Basic Info

Mohamed Saber

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Personal banker and Back office officer at Faisal Islamic Bank of Egypt

Experience Details

Personal banker and Back office officer

Banking

Entry Level

Executing internal transfers& external swift transfers
 Executing customers’ orders regarding investing in (Mutual Funds – Certificates of Deposits).
 Assist customers with routine account-related requests such as: funds transfers, automatic, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions.
 Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
 Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
 Input, maintain and/ or delete ATM and debit cards within system.


Company Details

Faisal Islamic Bank of Egypt

Cairo, Egypt

More than 1000 employees

Banking

N/A

Nov 2016 to Nov 2017 (1 year)
Back office Agent at Telfoni inc

Experience Details

Back office Agent

Customer Service/Support

Experienced (Non-Manager)

Provide accurate, valid and complete information by using the right methods/tools
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Effectively manage large amounts of incoming complaints and inquires via E-mails


Company Details

Telfoni inc (multinational)

Egypt

N/A

Consumer Services

N/A

Jul 2014 to Jul 2015 (1 year)

Education

BA in Accounting

Education Details

BA

Accounting

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Ibrahimia

Egypt

2012

A / Excellent / 85 -100%

N/A

Al-Ibrahimia
2012

Training and Courses

Training/Course Details

ICDL V5

Aug 2015

Binary Egypt

N/A

Training/Course Details

Excel for accounting

Aug 2016

Online courses

N/A

Training/Course Details

Peachtree

Aug 2015

Binary Egypt

N/A

Training/Course Details

QuickBooks

Aug 2015

Binary Egypt

N/A

Training/Course Details

 World Class customer service and sales workshop

Feb 2017

Dale Carnegie

N/A

Jobseeker photo

Profile Skills and Keywords

? World Class Customer Service And Sales WorkshopAccountingBack Office AgentBankingConsumer ServicesCustomer ServiceEnglishExcel For AccountingICDL V5InnovativeInteractiveLeaderMicrosoft OfficeOrganizerPeachtreePersonal Banker And Back Office OfficerProblem SolverQuickBooksSupportTelfoni Inc

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Little

:

1-3 years

Accounting

Accounting

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Organizer, Problem Solver, Innovative, Interactive

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