Basic Info

Mohamed El Bassiouny

3 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Care Agent/Billing Advisor at Vodafone International Services.UK account

Experience Details

Customer Care Agent/Billing Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services.UK account (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

http://www.vodafone.co.uk

Jan 2013 to present (3 years 11 months)
Junior Executive at Housing & Development Bank

Experience Details

Junior Executive

Banking

Experienced (Non-Manager)

N/A


Company Details

Housing & Development Bank

Alexandria, Egypt, Egypt

More than 1000 employees

Banking

www.hdb-egy.com

Apr 2015 to present (1 year 8 months)
CSR at Vodafone UK

Experience Details

CSR

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

gizza, Egypt

N/A

Telecommunications

www.vodafone.co.uk

Jan 2013 to Jan 2015 (2 years)
Junior Accountant at Pharco B International

Experience Details

Junior Accountant

Accounting/Finance

Entry Level

N/A


Company Details

Pharco B International

Alexandria, Egypt

More then 1000 employees

Pharmaceuticals

N/A

Aug 2012 to Nov 2012 (3 months)
High Value Customer Care Agent at Vodafone Egypt

Experience Details

High Value Customer Care Agent

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Egypt (multinational)

Cairo - Maadi, Egypt

More then 1000 employees

Telecommunications

N/A

Oct 2011 to Jul 2012 (9 months)
Junior Accountant (intern) at El Ahram Beverages

Experience Details

Junior Accountant (intern)

Accounting/Finance

Student

N/A


Company Details

El Ahram Beverages (multinational)

Cairo, Egypt

More then 1000 employees

Food and Beverage Production

N/A

Jul 2006 to Sep 2006 (2 months)
Marketing Executive (intern) at El Ahram Beverages

Experience Details

Marketing Executive (intern)

Marketing/PR/Advertising

Student

N/A


Company Details

El Ahram Beverages

Cairo, Egypt

More then 1000 employees

Food and Beverage Production

http://www.alahrambeverages.com/

Jul 2005 to Sep 2005 (2 months)

Education

BBA in Faculty of Commerce English (Business Administration)

Education Details

BBA

Faculty of Commerce English (Business Administration)

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2005 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

kawmeya language school

Egypt

2004

A / Excellent / 85 -100%

N/A

kawmeya language school
2004

Training and Courses

Training/Course Details

T24 Banking Technology

Jul 2016

Housing & Development Bank

Teller Operations

Training/Course Details

IMF

Jul 2016

Housing & Development Bank

Money Laundering and Terrorism Financing prevention

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PhotoshopArabicBankingBusiness-orientedCSRCreativeCustomer Care Agent/Billing AdvisorCustomer ServiceEl Ahram BeveragesEnglishFaculty Of Commerce English (Business Administration)FinanceFood And Beverage ProductionFrenchHandles StressHard WorkerHigh Value Customer Care AgentIMFInsuranceJunior AccountantJunior ExecutiveMarketingMarketing ExecutiveMicrosoft OfficeMicrosoft WordPharmaceuticalsSiebel AdministratorSupportT24T24 Banking TechnologyTeam PlayerTelecommunicationsVodafone EgyptVodafone International Services.UK AccountVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: High

:

5-7 years

Siebel Administrator

Siebel Administrator

: Advanced

: High

:

1-3 years

T24

T24

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Medium

:

1-3 years

Banking

Banking

: Intermediate

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Business-oriented, Hard worker, Creative, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/pub/mohamed-el-bassiouny/61/594/208

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