Basic Info

Moataz Ibrahim

6 years

Ajman, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Senior Customer Service Representative at Etisalat Prestige UAE

Experience Details

Senior Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

-Provide Etisalat Prestige customers with all required information related to the company products and services with delighting them with a superior customer service.


Company Details

Etisalat Prestige UAE (multinational)

Ajman, United Arab Emirates

More than 1000 employees

Consumer Services , Telecommunications

N/A

Aug 2015 to present (1 year 4 months)
HR Specialist at Not Courses For English

Experience Details

HR Specialist

Education/Teaching, Human Resources, Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Not Courses For English

cairo, giza, Egypt

101-500 employees

Education

http://www.notcourses.com/

Jul 2014 to Aug 2015 (1 year 1 month)
Branch Manager at Not Courses For English

Experience Details

Branch Manager

Administration, Customer Service/Support, Education/Teaching

Manager

- Maintain, manage and monitor all customer related operational issues.
- Develop and execute branch sales strategies to maximize revenues.
- Ensure coordination between marketing and administrative department.
- Ensure training to administration team.
- Prepare financial statements for the head office.
- Monitor expenses of the branch.
- Develop and communicate business strategies to the branch staff.
- Maintain all relevant databases and update.
- Prepare branch budget and submit to head office.
- Analyze and understand client requests.
- Translate business needs into functional language with the assistance of functional analysts.
- Ensure the smooth conduct and quality of development.
- Generate all company's reports as extra task.


Company Details

Not Courses For English

cairo, giza, Egypt

101-500 employees

Education

http://www.notcourses.com/

Dec 2013 to Jul 2014 (7 months)
Front Office Administrator at Not Courses For English

Experience Details

Front Office Administrator

Administration, Customer Service/Support, Education/Teaching

Experienced (Non-Manager)

N/A


Company Details

Not Courses For English

cairo, giza, Egypt

101-500 employees

Education

http://www.notcourses.com/

Apr 2013 to Dec 2013 (8 months)
High value customer service representative at Vodafone Egypt

Experience Details

High value customer service representative

Customer Service/Support

Experienced (Non-Manager)

• High value and premium support.
• High Escalation team.


Company Details

Vodafone Egypt

Maadi, Cairo, Egypt

N/A

Telecommunications

N/A

Jan 2011 to Dec 2012 (1 year 11 months)
Co-Med Agent at Vodafone Egypt

Experience Details

Co-Med Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt

Maadi, Cairo, Egypt

N/A

Telecommunications

N/A

Jul 2010 to Dec 2010 (5 months)
Summer training at GPCO Company for Petroleum. (student activity)

Experience Details

Summer training

Legal

Student

• In Public relation department.
• Post: gained a good understanding of what required of
Entering data of operations


Company Details

GPCO Company for Petroleum. (student activity)

Maadi, Cairo, Egypt

N/A

Jul 2008 to Aug 2008 (1 month)
Summer training at Egyptian general organization for petroleum. (student activity)

Experience Details

Summer training

Legal

Student

• In Public relation department.
• Post: gained a good understanding of what required of
Entering data of operations.


Company Details

Egyptian general organization for petroleum. (student activity)

Maadi, Cairo, Egypt

N/A

Jun 2007 to Aug 2007 (2 months)
Customer care Agent at Dew point CO. for condition air and cooling.

Experience Details

Customer care Agent

Customer Service/Support

Experienced (Non-Manager)

• Data entry.
• Customer care.


Company Details

Dew point CO. for condition air and cooling.

Maadi, Cairo, Egypt

51-100 employees

Engineering Services

N/A

Jan 2006 to Dec 2006 (11 months)

Achievements



1- Achieved Certificate of Appreciation for Dedication, passion & going beyond call of duty during Egypt's crisis at Jan/Feb 2011.
signed by Mr, Hatem dowider & Mr, Ashraf helal
2- Achieved Certificate of Appreciation & recommend the best trophy as Jun Best Achiever.
delivered by Miss Hend Qoutb
3- Thanx mail from Mr, Hany Moneim & Miss Hend Qoutb as recognition from a foreigner customer from UK.



Achieved Certificate of Appreciation for effort & support in High value segmant
signed by Mr. Ramy mohamed


Education

Bachelor's Degree in General Law

Education Details

Bachelor's Degree

General Law

Faculty of Law, Cairo university, Egypt

Not specified

N/A

N/A

Faculty of Law, Cairo university
2006 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elias college

Egypt

2005

C / Good / 65 - 75%

N/A

Elias college
2005

Certifications

Certificate details

Experience certificate of recruitment and selection.

May 2015

N/A

N/A

N/A

Not Courses

N/A

Certificate details

Experience certificate of customer service

Jan 2013

N/A

N/A

N/A

Vodafone Egypt - High Value Account

N/A

Training and Courses

Training/Course Details

General English & conversation.

Mar 2009

M.I.C

N/A

Training/Course Details

General English & conversation.

Feb 2013

Not Courses

N/A

Training/Course Details

ICDL Certificate

Jul 2009

Cairo university

N/A

Training/Course Details

Personal Development & Soft Skills

Jun 2015

Alison

- Introduction to Time Management : - Learning Outcomes : *Benefits of Being Organised *Time Management Tips *The Right State of Mind *Work With Procrastination *Sisyphus Effect *Get it Done Tomorrow *Be More Effective *Getting Things Off Your Mind *Review Your Commitments

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ActingAdministrationAdobe PhotoshopArabicBooksBranch ManagerBusiness PlanningCo-Med AgentComputerConsumer ServicesCreativeCustomer Care AgentCustomer ServiceData EntryEducationEngineering ServicesEnglishEtisalat Prestige UAEExperience Certificate Of Customer ServiceExperience Certificate Of Recruitment And Selection.Front Office AdministratorGeneral English & Conversation.General LawHR SpecialistHandling ComplainsHigh Value Customer Service RepresentativeHuman ResourcesICDL CertificateInternetLegalManagementMarktingMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft WordNegotiatorOrganizerPersonal Development & Soft SkillsProblem SolverSalesSenior Customer Service RepresentativeSingingSportsSummer TrainingSupportSupportiveSystem AdministrationTPRS & Comprehensible InputTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

System Administration

System Administration

: Expert

: Extreme - I love it!

:

3-5 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

administration

administration

: Expert

: Extreme - I love it!

:

1-3 years

handling complains

handling complains

: Expert

: Extreme - I love it!

:

3-5 years

business planning

business planning

: Expert

: Extreme - I love it!

:

1-3 years

TPRS & Comprehensible Input

TPRS & Comprehensible Input

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Data Entry

Data Entry

: Expert

: Medium

:

3-5 years

Sales

Sales

: Advanced

: High

:

1-3 years

Markting

Markting

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Negotiator, Creative, Organizer, Problem Solver, Supportive

Online Presence

https://ae.linkedin.com/in/moataz-ibrahim-3097b676https://www.facebook.com/M0ataz.ibrahim

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