Basic Info

Moataz Essam

1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

GCC Non-Voice (Letsclap Specialist) at Careem

Experience Details

GCC Non-Voice (Letsclap Specialist)

Customer Service/Support

Entry Level



Handling Careem Captains complaints & inquires using different channels, with ensuring that we reached a good level of satisfaction for both the Captains and customers as they represents the major pillars in Careem Company.


Company Details

Careem (multinational)

Giza, Egypt

More than 1000 employees

Transportation

https://www.careem.com/cairo

Aug 2017 to present (2 months)
Customer Service Representative (Credit Management Department) at Vodafone

Experience Details

Customer Service Representative (Credit Management Department)

Customer Service/Support

Entry Level

Serving customers (Vodafone Dealers) by providing product and service information, Resolves
product or service problems by clarifying the customer's complaint & determining the cause of the problem, selecting and explaining the best solution to solve the problem expediting Correction or adjustment; following up to ensure resolution.


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/

Mar 2016 to Aug 2017 (1 year 5 months)
Vodafone Hero at Vodafone

Experience Details

Vodafone Hero

Marketing/PR/Advertising

Entry Level

I was Chosen to participate in one of the new Vodafone projects (Vodafone Heroes). It is a new project aims to achieve more sales depending on the (Word Of Mouth Marketing) also it is based on network marketing.
This job requires Sales & Marketing skills represented in how to convince and create the need of buying to your closed community (family,friends,relatives,etc) and recommend Vodafone products as the most effective product to fit your needs.


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jun 2014 to Jan 2015 (7 months)
Member at COMET (student activity)

Experience Details

Member

Business Development

Student

COMET is a student activity related to Faculty of commerce English section Cairo University , COMET stands for the conference on marketing, economics and trade, it was launched for the first time in 2003 with the mission of narrowing the gap between the college education and the challenges of real business world.

 Delegate In COMET( C.E.O ) council:
I Worked on Virtual Projects With the crew to make projects from (A to Z) by Providing a Complete business Plan Then submit it to Managers who are our Sponsors in COMET,This are the two projects we worked on (Airlines Company - Solar Air Conditioner).

 Delegate In COMET ( Auditing ) council:
We Have Learned what is the Auditing as a science then practicing it by Solving Cases then we work on final Case and review it in front of PWC Managers.

 Delegate In COMET ( Marketing ) council:
I Worked on Virtual Projects With the crew to make a Complete Marketing Plan from (A to Z) Then submit it to Managers who are our Sponsors in COMET, (Pepsico) Was one of our main Sponsors , we worked on Pepsi Ramadan Campaign and tried to get more valuable ideas to submit it to Pepsico Directors to be applied in the future.

 PR Member At COMET:
We Work in increasing COMET publicity through social media Sites ( Facebook & Twitter ) , in addition to internal & external phases .
1. Internal phase by talking to Cairo University students about COMET and its role and what benefit will they Gain after Joining COMET .
2. External phase by making deals with TV, Radio & Magazine Managers to get the required media coverage for any events and for increasing COMET publicity.


Company Details

COMET (student activity)

Giza, Egypt

N/A

Jan 2012 to Jun 2014 (2 years 5 months)
Retail Department (intern) at Vodafone

Experience Details

Retail Department (intern)

Business Development

Student

N/A


Company Details

Vodafone (multinational)

Giza, Egypt

N/A

Telecommunications, Internet/E-commerce

http://www.vodafone.com.eg/

Jul 2012 to Sep 2012 (2 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration

Faculty of Commerce English Section – Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce English Section – Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Om El Abtal

Egypt

2011

B / Very Good / 75 - 85%

N/A

Om El Abtal
2011

Certifications

Certificate details

Vodafone Summer Internship

Sep 2012

N/A

N/A

N/A

N/A

Certificate details

Social Media Marketing

Sep 2014

N/A

N/A

N/A

HP

N/A

Selling Online
Sep 2014

Certificate details

Selling Online

Sep 2014

N/A

N/A

N/A

HP

N/A

Certificate details

Unique Value Proposition

Sep 2014

N/A

N/A

N/A

HP

N/A

Training and Courses

Training/Course Details

Social Media Marketing

Sep 2014

HP

N/A

Training/Course Details

Selling Online

Sep 2014

HP

N/A

Training/Course Details

Unique Value Proposition

Sep 2014

HP

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusinessBusiness AdministrationCareemCustomer ServiceCustomer Service Representative (Credit Management Department)E-commerceEnglishEntrepreneurGCC Non-Voice (Letsclap Specialist)Hard WorkerInternetItalianLeaderMarket ResearchMarketingMemberOffice Suite (word Processor, Spread Sheet, Presentation Software)Project ManagementRetail DepartmentSelling OnlineSocialSocial MediaSocial Media MarketingSpanishSupportSupportiveTelecommunicationsTransportationUnique Value PropositionVodafoneVodafone HeroVodafone Summer Internship

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Intermediate

: Beginner

: Intermediate

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Fields of Expertise

office suite (word processor, spread sheet, presentation software)

office suite (word processor, spread sheet, presentation software)

: Advanced

: High

:

5-7 years

Marketing

Marketing

: Intermediate

: High

:

1-3 years

Project Management

Project Management

: Intermediate

: High

:

1-3 years

Social Media

Social Media

: Intermediate

: High

:

1-3 years

Market Research

Market Research

: Intermediate

: High

:

Less than 1 year

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Hard worker, Social, Entrepreneur, Supportive

Online Presence

eg.linkedin.com/in/moatazessam93

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