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Moataz Ahmed

L1 Support Engineer at Ziwo

15th May City, Cairo, Egypt

Work Experience

  • L1 Support EngineerFull Time

    Ziwo

    Jul 2024 - Present -11 months

    Egypt , Cairo

    • Job Details:Providing expert technical support for VoIP call center solution, ensuring reliable connectivity, optimal call quality, and seamless troubleshooting for enhanced customer service, and familiarity with the following technologies: • SDWAN • FortiGate VPN • SIP Trunk • IVR • Ansible AWX • AWS & Oracle Cloud • Monit • SIM Hosting

  • Technical Support Engineer, Altice USA AccountFull Time

    INTELCIA

    Feb 2022 - Jun 2024 -2 yrs, 4 months

      • Education

      • Bachelor's Degree in Computer Science

        Modern Academy in Maadi (MAM)

        Jan 2018 - Jan 2022 - 4 yr

      Skills

      • Networking
      • Splunk
      • Cybersecurity
      • Wireshark
      • SOC

      Languages

      • English

        Fluent

      Training & Certifications

      • eLearnSecurity Certified Incident Responder (eCIR)

        INE·2024

      • Cybersecurity Training

        National Telecommunication Institute (NTI)·2021
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