Moataz Ahmed

Junior Service Advisor & Workshop EngineerInternship

• Job Details:Greet customers and offer excellent customer service from intake to release of their vehicles Determine and diagnose car issues based on customer description and vehicle condition and translate customer-reported problems to actionable work orders for technicians to complete Order necessary parts from suppliers and double-check that they are delivered to technicians Handle and resolve customer complaints regarding services Maintain customer records and enter data into computer databases