Basic Info

Mahmoud Khalifa

13 years

Rak, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Sales & Customer Service at Vodafone Egypt

Experience Details

Sales & Customer Service

Sales/Retail, Marketing/PR/Advertising , Customer Service/Support

Experienced (Non-Manager)

• Ensure effective customers’ complaints handling.
• Improve store visit report result.
• Ensure proper internal and external communication.
• Ensure the quality of delivering consumer and enterprise Customer services.
• Handling opening and closing procedures.
• Ensure accurate and updated filing system.
• Communicate daily reports.
• Maintain store’s look and feel.
• Manage teams to achieve the assigned strategic sales targets.
• Enhance sales figures.
• Motivate staff members to up-sell and cross-sell Vodafone products & services.
• Monitor the quality of sales.
• Ensure appropriate service is constantly given to all customers.


Company Details

Vodafone Egypt

Red Sea,Hurghada, Egypt

More than 1000 employees

Business Services - Other, Internet/E-commerce, Retail

www.vodafone.com.eg

Mar 2011 to present (5 years 9 months)
Sales Outdoor at RAMKO pharm

Experience Details

Sales Outdoor

Medical/Healthcare, Sales/Retail, Marketing/PR/Advertising

Experienced (Non-Manager)

Sales and service agents within the cities described in the category of pharmacists.


Company Details

RAMKO pharm

Cairo,giza,Fayoum,Beni suef, Egypt

501-1000 employees

Pharmaceuticals , Public Relations and Communications , Business Services - Other

www.ramco.com.eg

Jan 2008 to Mar 2011 (3 years 2 months)
Sales & Customer service Outdoor at Elrashedy Elmizan

Experience Details

Sales & Customer service Outdoor

Customer Service/Support, Hospitality/Hotels/Food Services, Sales/Retail

Experienced (Non-Manager)

Sales and service agents within the described cities with traders category.


Company Details

Elrashedy Elmizan

Beni Suef,Menia,El Fayoum,Giza,Cairo, Egypt

More than 1000 employees

Food and Beverage Production, Import and Export , Marketing and Advertising

www.elrashedyelmizan.com.eg

Jan 2004 to Jan 2008 (4 years)

Achievements


I've managed to be in the group top students in the public high school. I've succeeded in getting the third place nationwide in karate in Egypt. I got first place in the governorate of Beni Suef in karate. I've succeeded in being the top ten nationwide sales and service in Vodafone Egypt for full year.

Education

Bachelors Law in Law

Education Details

Bachelors Law

Law

Beni Suef University, Egypt

C / Good / 65 - 75%

I studied international law, commercial law, the Egyptian Civil Law, Maritime and Air Law, Criminal Law.

I was working while I was studying at the same time.

Beni Suef University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elshahed Esam Eldin Mohamed Salem

Egypt

2004

B / Very Good / 75 - 85%

I studied all educational materials, such as Arabic, English, French Language, Chemistry, Physics, geological history, geography and mathematics.

Elshahed Esam Eldin Mohamed Salem
2004

Certifications

ICDL
May 2007

Certificate details

ICDL

May 2007

100 out of 100

N/A

N/A

Beni Suef University

ICDL

Training and Courses

Training/Course Details

ICDL

May 2007

Beni Suef University

1 -Basic Concepts of information technology. 2 -Using the computer and managing files. 3 -Word-processing. 4 -Spreadsheets. 5 -Database. 6 -Presentation. 7 -Information and Communication.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAmr DiabArabicBrowsingBusiness DevelopmentBusiness PlanningBusiness Services - OtherCommunicatorConfidenceCustomer ServiceE-commerceEnglishFlexibleFood And Beverage ProductionFood ServicesFootballGSMGermanHard WorkerHonestyHospitalityICDLImport And ExportInternetKarateLawLeaderMarketingMarketing And AdvertisingMedicalMobile HardwareMohamed MonirN# 5Orange ColorPepsiPharmaceuticalsPromised AccuracyPublic Relations And CommunicationsReadingRetailRetail CommunicationRussianSalesSales & Customer ServiceSales & Customer Service OutdoorSales OutdoorSupportSupportiveSwimmingTeamworkTechnical SupportWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Intermediate

: Intermediate

Russian

Russian

: Beginner

: Beginner

: Beginner

: Intermediate

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

GSM

GSM

: Expert

: Extreme - I love it!

:

5-7 years

Mobile hardware

Mobile hardware

: Expert

: Extreme - I love it!

:

5-7 years

Technical Support

Technical Support

: Advanced

: High

:

3-5 years

Fields of Expertise

Business Planning

Business Planning

: Expert

: Extreme - I love it!

:

5-7 years

Retail communication

Retail communication

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Communicator, Hard worker, Flexible / Adaptive, Supportive

Online Presence

Mahmoud KhalifaMahmoud Khalifa87@yahoo.comMahmoud Khalifa

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