Basic Info

Mina mousa

4 years

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Tour guide (volunteer) at St.church

Experience Details

Tour guide (volunteer)

Tourism/Travel

Student

we are tourists friends, we explain for them the church history


Company Details

St.church

Cairo, Egypt

11-50 employees

Consumer Services , Non-Profit Organizations, Religious Institutions

N/A

Jan 2015 to present (2 years 9 months)
Compensation & Benefits admin at Raya contact center

Experience Details

Compensation & Benefits admin

Human Resources

Entry Level

My role is to support the Compensation and Benefits manager to ensure employee packages are in alignment with company policies and guidelines, are competitive.
-Answer employees queries on compensation and benefit matters.
-Coordinates C&B processes like the salary planning, bonus planning, new benefits introduction, etc.
-Prepare new payroll cards for the new employees.
-Create finance sheet on monthly basis..
-Prepare the needed tasks for Separate Payments for Leavers employees.
-Analyse the new changes for the packages on monthly basis.
-Meeting deadlines regarding monthly tasks on monthly basis.
-Create Taxes and Social Insurance sheets on monthly basis.
-Analysis for the Resigned Employees
-Payroll System


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Human Resources , Banking, Consumer Electronics

N/A

Oct 2016 to present (1 year)
Recruiter at Raya contact center

Experience Details

Recruiter

Human Resources

Entry Level

Totally responsible for hiring the best candidates


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Human Resources , Banking, Consumer Electronics

N/A

May 2014 to Oct 2016 (2 years 5 months)
Account Advisor at Raya contact center

Experience Details

Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Handling customers
totally responsible for a Team


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Human Resources , Consumer Electronics , Banking

N/A

Sep 2012 to Jan 2015 (2 years 4 months)
Blended Agent (intern) at Vodafone

Experience Details

Blended Agent (intern)

Customer Service/Support

Student

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Internet/E-commerce, Consumer Services , Information Technology Services

N/A

Jun 2010 to Sep 2010 (3 months)

Achievements


Achieved HR Certificate At Raya Achieved Quality COPC At Raya Achieved English and EDU Egypt program at Helwan University Achieved Archaeological Certificate From my university by ( Zahy hawas ) Certificate of Excellence At Raya Quality Achiever certificate from Raya Quality Heroes certificate.

Education

Bachelor's Degree in arts

Education Details

Bachelor's Degree

arts

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

zahraa helwan school

Egypt

2007

A / Excellent / 85 -100%

N/A

zahraa helwan school
2007

Certifications

Toefl
Sep 2009

Certificate details

Toefl

Sep 2009

450

N/A

N/A

Helwan university

N/A

COPC
Oct 2014

Certificate details

COPC

Oct 2014

N/A

N/A

N/A

Raya contact center

Meet RCC COPC

Training and Courses

Training/Course Details

English Course

Jul 2012

Berlitz

Full English course

Training/Course Details

Advanced Excel

Jul 2014

HCC

Advanced Excel for the HR

Training/Course Details

Quality observer

Jan 2015

Raya

Quality assurance

Training/Course Details

EDU Egypt

Aug 2010

Helwan University

EDU egypt course for the students its all about Call center and advanced english

This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAdaptiveAdvanced ExcelArabicArtsBankingBlended AgentCOPCCommunicatorCompensation & Benefits AdminComputer HardwareConsumer ElectronicsConsumer ServicesCustomer ServiceDogsDrivingE-commerceEDU EgyptEnglishEnglish CourseFlexibleFree SvcGermanHard WorkerHuman ResourcesInformation Technology ServicesInternetLabor Low CourseMicrosoft OfficeNational Geographic ChannelNetworkNon-Profit OrganizationsProblem SolverQuality ObserverRaya Contact CenterReadingRecruiterRecruitingReligious InstitutionsShoppingSupportTeam PlayerToeflTour GuideTourismTravelTravellingVarious Types Of ArtsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Advanced

: Fluent

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Internet

Internet

: Advanced

: High

:

1-3 years

Computer Hardware

Computer Hardware

: Advanced

: Little

:

Less than 1 year

Labor Low course

Labor Low course

: Intermediate

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Medium

:

3-5 years

Team Player

Team Player

: Advanced

: Medium

:

1-3 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

1-3 years

Network

Network

: Intermediate

: High

:

Less than 1 year

Recruiting

Recruiting

: Intermediate

: High

:

1-3 years

Key Skills

Communicator, Hard worker, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

Public Profilehttps://eg.linkedin.com/in/mina-malaak-5b701185https://www.facebook.com/minaz.malaak

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