Basic Info

Mina Waheb

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Account management at Mobinil company Cairo, Egypt

Experience Details

Account management

Marketing/PR/Advertising

Manager

• Responsible for managing regularly a list of SOHO accounts
• Develop the sales within the list/market segment, promoting new solutions & new products to the related customers
• Achieve the sales objectives set by the direct manager
• Complete call cycle and full portfolio coverage by calling all his customers at least once every month.
• Perform high quality sales calls with good planning. Always ready with all offers, & business solutions.
• Timely communicate & advise his customers with all new offers, tariffs, business solution, tariff advisors & proceed with the required migrations.
• Working on the settled campaigns for upselling Mobinil Business products to new SOHO customers in order to open new acquired accounts.
• Timely communicate loyalty programs to his customer base such as point scheme programs, points for users and accounts, ways to reach proper information, all available gifts on accounts and users level, and ensure high customer’s loyalty.
• Timely respond to emails, feedbacks, required reports such as weekly report, rejection reports, save & credit reports
• Develop a trustworthy relationship with customers
• Make a wide penetration in his accounts and get acquainted with all decision makers and influencers.
• Translate & transfer all information gathered from the market to Marketing Intelligence Department
• Ensure profitability on commercial offers presented
• Quote & negotiate prices, credit terms and prepare contracts
• Assess customers’ needs, explain & demonstrate products to them which may involve providing technical description as well as describing purposes for which they may be used
• Identify the shared and exclusive accounts and immediately attack competitors in his existing shared accounts.
• Facilitate communication between customers and customer service by communicating all tools of communication like phone provisioning, password provisioning, U control, E-bill., to strengthen business relationship between company and the customer.
• Coordinate with the retail to ensure customer satisfaction.
• Be proactive, seek and probe for potential growth, potential threats, business opportunities, set articulate a business plan for each account to ensure long term business relationship and high customer’s satisfaction.
• Technology oriented with all company systems, products, services, technical solutions.


Company Details

Mobinil company Cairo, Egypt

Cairo, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

Sep 2013 to Apr 2014 (7 months)
Marketing & Sales Corporate Segment center representative at Mobinil company Cairo, Egypt

Experience Details

Marketing & Sales Corporate Segment center representative

Marketing/PR/Advertising

Experienced (Non-Manager)

• Achieve the sales objectives set by the direct manager
• Increase the revenue, and the active base by selling Mobinil products and services to assigned data base of existing accounts
• Generate own leads in order to increase Mobinil customers’ base
• Retain the existing customers and minimizing the churn
• Participate in the regular campaigns to generate quality leads to the direct sales force
• Reported regularly to the direct supervisor using the department’s reporting systems
• Promote professionally Mobinil products, services and promotion to the customers calling the Telesales Hunt, creating sales leads for the interested customers to the concerned direct sales account managers and reducing the dropped calls
• Receive new accounts from AM directly; call CP to confirm # of lines/tariffs/ fill any missing data in the contract (cp data/ceo data/com reg id tax id/ extra phones etc……); to be delivered to BO for processing on Siebel.
• Extract daily report from Siebel with the dials sent for Activation ; list them in excel sheet revise them; call CP to confirm activation and solve rejections (that needs CP)
• Send a welcome SMS for users with their Tariff.
• Continuous data gathering for the portfolios; sending offers and promotions once published by emails/calls.
• Receive emails from AM on the Champions functional email with any sales activity that needs to be followed up for with ANY dep. (example; business 250, credit; activation; BO; save team……..etc)


Company Details

Mobinil company Cairo, Egypt

Cairo, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

Apr 2013 to Sep 2013 (5 months)
3. As a Telemarketing and Personal call center representative at Mobinil company Cairo, Egypt

Experience Details

3. As a Telemarketing and Personal call center representative

Customer Service/Support

Experienced (Non-Manager)

Handling inbound calls.
( Core - Medium -High ... ) And ( Egyptians - Arabs and Foreigners )
•  Enterprise Call Center Representative ,Postpaid & Prepaid Customer (250)
• Personal Call Center Representative , Postpaid & Prepaid Customer (110)
. Receiving inbound calls and handling all customer inquiries.
. Execute all customer requests in coordination with involved departments (activation, credit, OCC, etc....).
. Receive and Forward customers complain to concerned department and follow it up till final stage.
. Up sell and cross sell all mobinil products and services between ( data bucket & mobile handset)
. Ensure abiding to corporate process throughout all daily tasks and job objectives.
. Provide detailed report for daily executed activities accompanied by issue log.
. Provide guidance to team members and act as team leader when assigned.
. Provide on the job training to newly hired call center personnel.
. Rotation team member that’s responsible to perform monitoring activities to the team personnel and provide quality report to the department manager.
• Working on Seibel , IN , IX , Voulbill Programs


Company Details

Mobinil company Cairo, Egypt

Cairo, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

Mar 2011 to Apr 2012 (1 year 1 month)
Mostafa Namira Consulting and training at Mostafa Namira Consulting and training

Experience Details

Mostafa Namira Consulting and training

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

This company based for courses for stock market

Task : 1-(IT)" repairing the hardware and software also network complain "
2- Call centre representative, handle all kind of customers


Company Details

Mostafa Namira Consulting and training

Cairo, Egypt

51- 100 employees

Education

N/A

Sep 2008 to Mar 2011 (2 years 6 months)
Aqua Health Company at Aqua Health Company

Experience Details

Aqua Health Company

Sales/Retail

Student

This company based manufacture & sale of water and water dispenser
Task: representative & sales for 2 years


Company Details

Aqua Health Company

Cairo, Egypt

51-100 employees

Health, Wellness and Fitness

N/A

Sep 2006 to Aug 2008 (1 year 11 months)

Education

 BACHELOR OF COMPUTER SCIENCE FROM Al SHROUK in COMPUTER SCIENCE

Education Details

 BACHELOR OF COMPUTER SCIENCE FROM Al SHROUK

COMPUTER SCIENCE

al shrouk academy, Egypt

C / Good / 65 - 75%

N/A

N/A

al shrouk academy
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sakar korish language School

Egypt

2005

A / Excellent / 85 -100%

N/A

Sakar korish language School
2005

Certifications

MC IT
Sep 2011

Certificate details

MC IT

Sep 2011

N/A

N/A

N/A

2- Have a Training Course (MC

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

3. As A Telemarketing And Personal Call Center RepresentativeAccount ManagementAqua Health CompanyArabicBusiness DevelopmentCOMPUTER SCIENCECommunicate Well With PeopleComputer SkillsCustomer ServiceEducationEnglishHard WorkerHealth, Wellness And FitnessLeaderMC ITMarketingMarketing & Sales Corporate Segment Center RepresentativeMicrosoft Word.More Organized.Mostafa Namira Consulting And TrainingOrganizerPractical.Problem SolverResponsibleRetailSalesSocialSupportTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word.

Microsoft Word.

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Social

Online Presence

https://www.facebook.com/minasamir45

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