Basic Info

Mina Fares

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Account adviser at Vodafone Ireland

Experience Details

Account adviser

Customer Service/Support

Experienced (Non-Manager)

Responsible for handling customer escalations in the escalation disk and solve all of the issues using technical and product knowledge


Company Details

Vodafone Ireland (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2015 to present (1 year 1 month)
Account advisor at Raya Contact Center

Experience Details

Account advisor

Customer Service/Support

Experienced (Non-Manager)

Responsible for supporting customers regarding all technical issues with home services and mobile services for Etisalat U.A.English.


Company Details

Raya Contact Center

Dubai, United Arab Emirates

101-500 employees

Outsourcing/Offshoring

N/A

Mar 2015 to Dec 2015 (9 months)
Marketing Manager at Vision training acamy

Experience Details

Marketing Manager

Education/Teaching, Training/Instructor

Manager

Managing the marketing process, includes supervising marketing team, Developing marketing plans, Developing promotional offers, and training the marketing team.


Company Details

Vision training acamy

Qena, Egypt

1-10 employees

Education

N/A

Feb 2014 to Jan 2015 (11 months)
Training and marketing manager at Winning egypt trainig acadmy

Experience Details

Training and marketing manager

Education/Teaching, Training/Instructor

Manager

Responsible for coordinating, inventing, and directing training programs for the academy staff and students. Also professional trainer for the following programs:
1) The art of wealth structure.
2) The strategic planning.
3) The principles of leadership.
4) The presentation skills.
5) The power of the four intelligence.
6) The theater art fundamentals.


Company Details

Winning egypt trainig acadmy

Qena, Egypt

1-10 employees

Education

N/A

Nov 2011 to Jul 2013 (1 year 8 months)
Customer Services Agent at Qatar Airways

Experience Details

Customer Services Agent

Customer Service/Support

Experienced (Non-Manager)

I was responsible for help, solve, and facilitate the traveling process for the passengers like (chick-in, security chick, boarding, and terminal guide.)


Company Details

Qatar Airways

Doha, Qatar

More then 1000 employees

Airlines/Aviation

N/A

Oct 2010 to Aug 2011 (10 months)
Customer Service Agent at Qatar Airways

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

Responsible for solving customers problems with tektites, traveling issues, and handling flights on ground .


Company Details

Qatar Airways

luxor, Egypt

More then 1000 employees

Airlines/Aviation

N/A

Aug 2009 to Oct 2010 (1 year 2 months)

Achievements


Working with the charity and community services entities for huge project for providing training and carer path consultation for the post graduates in upper Egypt(Sohag, Qena, Luxor, And Aswan). I was the Training manager and the lead Public speaker for the project. Also, all the training programs and the materials were designed by me.


One of the top 20th employees int the quarter JAN-MAR 2011


The Lead Actor for 4 years on college on row

Education

BA in Accounting

Education Details

BA

Accounting

South Valley University, Egypt

C / Good / 65 - 75%

Accounting, English Department

N/A

South Valley University
2005 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Shahied Abd Elmoniem Riad

Egypt

2005

A / Excellent / 85 -100%

N/A

Al Shahied Abd Elmoniem Riad
2005

Certifications

Certificate details

Certified trainer

Jul 2014

N/A

N/A

N/A

AUC

Diploma in training of trainers. The Diploma was about the strategic methods of training and the best new ways for training. and the presentation skills and commanding the training process.

Training and Courses

Training/Course Details

Soft skills

Mar 2015

Raya Contact Center

The best techniques to deal with all customers types with the best ways and also the most effective multi task.

Training/Course Details

Internet and mobile network technical support

Apr 2015

Raya Contact Center

Working on solving the most common issues and problems using the newest technical ways and software.

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Last update was today

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Profile Skills and Keywords

Account AdviserAccount AdvisorAccountingAirlinesAviationBusiness-orientedCertified TrainerComputerCustomer CareCustomer ServiceCustomer Service AgentCustomer ServicesCustomer Services AgentEducationEnglishHandles StressInternet And Mobile Network Technical SupportLeaderManagementMarketingMarketing ManagerMeeting New PeopleMicrosoft OfficeMsuicOffshoringOutsourcingPlannerReadingSocial MediaSoft SkillsSupportSupportiveTeam LeadingTechnical SupportTechnologyTelecommunicationsTheaterTrainingTraining And Marketing ManagerTravelingVodafone Ireland

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Social Media

Social Media

: Expert

: High

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Management

Management

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer services

Customer services

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Team leading

Team leading

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Business-oriented, Handles Stress, Supportive

Online Presence

https://www.facebook.com/Mina.Latif.fares

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