Basic Info

Milad Mounir

13 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Service Manager at AL HABTOOR MOTORS

Experience Details

Service Manager

Operations/Management

Manager

In charge of Mitsubishi Cars brand workshop (service & Body shop) under Dubai Branch of the company
• Administer and control operations of the service center and lead a team to handle service operations, meeting operational standards and customer satisfaction while achieving target revenue.
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers.
• Create goals and objective for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.
• Provide training on administrative policies and procedures for all department personnel.
• Encourage technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
• Remain current on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
• Maintain the highest Customer Service Index (CSI) rating by customers by prompt resolution of customer complaints immediately and according to dealership policy.

Accomplishment
• Certificate of achievement - 1st place in workshop turnover for 2nd quarter 2013.


Company Details

AL HABTOOR MOTORS

Dubai, United Arab Emirates

More than 1000 employees

Automotive

N/A

Apr 2012 to present (4 years 8 months)
Equipment Manager at ORASCOM CONSTRUCTION INDUSTRIES J.V. CONTRACT

Experience Details

Equipment Manager

Engineering - Construction/Civil/Architecture

Manager

Responsible for managing mobilization demobilization, operation and maintenance of the portfolio of plants, equipment and trucks in the projects under execution by the company
• Set objectives & goals and future plans for the division in alignment with company’s vision and mission.
• Lead, develop and controlling eachmember of within own areas of responsibilities.
• Oversee plant &equipmentof; several projects including asphalt plants.
• Establish cost monitoring system for equipment/trucks/plants andprovide rate per hour/ton to tendering department.
• Establish system for monitoring all equipment\trucks\plant history in log books & work orders, cost allocations.
• Issue Equipment cost reports & coding to facilitatecomparison with budget,ensuring profit margin.
• Develop maintenance system according to H.S.E regulation.
• Identify training and development requirements for staff and arrange training programs accordingly.
• Maintain good relations with OEMs and coordinate all contracted service activities to ensure availability.

Projects Involved
• USD 200 Million, El Sokna Port Extension Project , Cairo/Egypt
Foundation works ( Pilling & excavating and other related Heavy Equipments)
• USD 400 Million, Helwan Amonia Factory Project, Cairo/Egypt
• AED 1.4 Billion, REEM Development Infrastructure in UAE
• USD 120 Million, DAFRA MILTERY BASE IN ABU DHABI, UAE
• AED 120 Million, Tamouh 5&6 in REEM Island in UAE, Infrastructure Project


Company Details

ORASCOM CONSTRUCTION INDUSTRIES J.V. CONTRACT (multinational)

Abu Dhabi, United Arab Emirates

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

N/A

Mar 2008 to Apr 2012 (4 years 1 month)
Sr. Maintenance engineer at ORASCOM CONSTRUCTION INDUSTRIES

Experience Details

Sr. Maintenance engineer

Engineering - Construction/Civil/Architecture

Experienced (Non-Manager)

Responsible for preventive and corrective maintenance of heavy equipment and trucks at construction site workshop, including.....
Drilling Equipments (Soilmec – Bauer, etc.), Moblie and crawler Cranes (Grove – Krupp, etc), Asphalt plant, Diesel Engine, etc.


Company Details

ORASCOM CONSTRUCTION INDUSTRIES (multinational)

Cairo, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

N/A

Apr 2006 to Feb 2008 (1 year 10 months)

Achievements


Awarded certificate of achievement for Workshop turnover in AL Habtoor mtotrs

Education

MBA in Business adminstration

Education Details

MBA

Business adminstration

Edinburgh Business school, United Kingdom

B / Very Good / 75 - 85%

Economy , accounting, Marketing,project management , finance, Organisation behavior, Influence , Negotiation , Strategic planning

added value to my overall experience

Edinburgh Business school
2011 - 2015
College Diploma in Hydraulics

Education Details

College Diploma

Hydraulics

Cairo University, Egypt

B / Very Good / 75 - 85%

All hydraulics systems

enriched my engineering background

Cairo University
2006 - 2006
project management in Project management

Education Details

project management

Project management

American University in Cairo (AUC), Egypt

B / Very Good / 75 - 85%

Project management related subject

all about project management of resources and controlling through Fedic contracts

American University in Cairo (AUC)
2003 - 2005
Mechanical engineering in Industrial & management Engineering

Education Details

Mechanical engineering

Industrial & management Engineering

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

Mechanical engineer related subjects

Engineering is a way of thinking

Arab Academy for Science, Technology and Maritime Transport
1997 - 2001

Training and Courses

Training/Course Details

Leadership

Feb 2013

AL HABTOOR MOTORS

Leadership

Premavara at AUC
Sep 2005

Training/Course Details

Premavara

Sep 2005

AUC

Planning & managing of resources Program

Training/Course Details

• Advanced course on Grove Crane Technology, Grove Worldwide Compan

Aug 2006

Grove Crane Technology, Grove Worldwide Compan

Mobile crans

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAmbitiousAnalysisAnalyticalArabicAutoCADAutomotiveBuilding ConstructionBusiness AdminstrationConstruction - Industrial Facilities And InfrastructureCustomer SatisfactionEnglishEntrepreneurEquipment ManagerFlexibleGreekHard WrokingHeavy Equipment , Automotive , Mechanical EngineeringHydraulicsIndustrial & Management EngineeringLeadershipMBAManagementORASCOM CONSTRUCTION INDUSTRIESORASCOM CONSTRUCTION INDUSTRIES J.V. CONTRACTPremavaraProblem SolverProblem SolvingProject ManagementService ManagerSkilled TradesSr. Maintenance EngineerTeam PlayerTeamwork Advanced Course On Grove Crane Technology, Grove Worldwide Compan

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Greek

Greek

: Beginner

: Beginner

: Fluent

: Fluent

Tools and Technologies

AutoCAD

AutoCAD

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

Heavy equipment , Automotive , Mechanical engineering

Heavy equipment , Automotive , Mechanical engineering

: Advanced

: High

:

More than 7 years

Key Skills

Analytical, Problem Solver, Flexible / Adaptive, Entrepreneur, Team Player

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