Basic Info

Michel Ghaly

8 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Specialist at Emaar misr Hospitality Group

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

•Responsible for Correspondence (mail, letters, memos)
•Responsible for Filing system, monitoring, maintaining and updating personal records, and relevant documents.
•Assist in issuing monthly wages and salaries payments from commencement of employment to leaving employment and assisting in Annual increase procedure
•Assist for hiring new team members and follow up their reference documentation.
•Recruitment and Interviews
•Probation periods for new hired employee, training.
•Insure that staff housing meet the hotel policy and required standard
•Communicate with the relevant governmental authorities.
•Drawing up various statistics
•Social activities


Company Details

Emaar misr Hospitality Group (multinational)

Matrouh, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Jun 2015 to present (1 year 6 months)
Retail sales representative at GYC

Experience Details

Retail sales representative

Sales/Retail

Entry Level

•Selling high variety of models of Gardens equipments like: Augers/Drills, Blowers/Vacs, Brurscutters/Trimmers, Chainsaws, Combi Systems, Edgers, Generators, Hedgers, High Safety System, Mowers, Power Carriers, Pumps, Ride-Ons, Stump Garinders, Tillers/Rotary Hoes and Wood Heaters.
•Update customers with the new offers.
•Visiting new customers.
•Preparing official documents, sales reports and analysis.
•Handling customers problems and complains.
•Reporting direct to the Showroom manager.


Company Details

GYC

Sydney, Australia

101-500 employees

Retail

www.mygyc.com.au

May 2011 to Jul 2014 (3 years 2 months)
Subcontractor Courier Agent at My ow own business

Experience Details

Subcontractor Courier Agent

Logistics/Supply Chain

Experienced (Non-Manager)

Delivering medicines for Gil Christ’s pharmacy using my own vehicle.


Company Details

My ow own business

Sydney, Australia

N/A

Logistics and Supply Chain

N/A

Apr 2010 to Jul 2014 (4 years 3 months)
Retail Sales Executive and Data Entry (opening project) at HB Home Improvements

Experience Details

Retail Sales Executive and Data Entry (opening project)

Sales/Retail

Entry Level

•Establishing and Opening HB Home Improvement’s first retail showroom in Sydney.
•Selling a high Variety of building and renovation materials like:
Bathroom-ware, Door-ware, kitchen appliance, Home Decor, Lighting, laundry, Tiles and Miscellaneous accessories.
•Stock Monitoring.
•Placing orders to suppliers.
•Issuing invoices include cash handling.
•Update prices and product information.
•Pricing and tagging.
•Responsible for displaying the products on a way that help customers to find their needs.


Company Details

HB Home Improvements

Sydney, Australia

11-50 employees

Construction - Residential & Commercial/Office

www.hbhome.com.au

Sep 2009 to Mar 2010 (6 months)
Showroom Manager at Axiom Telecom

Experience Details

Showroom Manager

Sales/Retail

Manager

Job Description:
•Solving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
•Keeps management informed by submitting activity and results reports, such as sales reports, weekly work plans, monthly and annual territory analysis.
•Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc
•Coordinate schedule for the store staff.
•In charge of preparing the Store presentation.
•Prepare action plans and schedules to achieve given targets and monitors the KPI’s weekly report.
•Managing day to day sales to achieve weekly, Monthly and yearly target.
•Monitoring the selling process.
•Solve the problems that interfere with achieving the goals of the company in the region.
•Contribute to team effort by accomplishing related results as needed.
•Training new staff to meet company goals.
•Insuring the update of product knowledge.
•Stock demand and transfers.
•Selling a high Variety of Mobile phone and accessories like: Nokia, Samsung, Sony Ericsson, Motorola and HTC
•Selling Etisalat products & services like: E-Top Up, scratch cards, bill payment, USB .
•Up selling the coming update products.
•Update customers with the new offers.
•Preparing official documents, sales reports and analysis.
•Reporting direct to the Area manager.
•Coordinate with the team work to maximize sales.

Skills:
Team Management, Stock Reallocation, Employee Assessment, New Staff Training, Stock Take, Display Skills, Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships and Motivation for Sales


Company Details

Axiom Telecom (multinational)

Alexandria, Egypt

N/A

Telecommunications

www.axiomtelecom.com

Jun 2007 to Mar 2009 (1 year 9 months)
Retail Sales Adviser at Axiom Telecom

Experience Details

Retail Sales Adviser

Sales/Retail

Entry Level

Job Description:
-Selling a high Variety of Mobile phone and accessories like :
Nokia, Samsung, Sony Ericsson, Motorola and HTC
-Selling Etisalat products & services like: E-Top Up, scratch cards, bill payment, USB
-Preparing official documents and daily sales reports.
-Market survey.
-Up selling the coming update products.
-Update customers with the new offers.
-Coordinate with the team work to maximize sales.
-Reporting direct to the show Room In-Charge.
-Handling customers problems and complains.

Skills:
Customer Service, Meeting Sales Goals, Closing Skills, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Client Relationships and Motivation for Sales.


Company Details

Axiom Telecom (multinational)

Alexandria, Egypt

More then 1000 employees

Telecommunications

www.axiomtelecom.com

Oct 2006 to Jun 2007 (8 months)
Direct Sales Representative at Credit Agricole Bank

Experience Details

Direct Sales Representative

Sales/Retail

Entry Level

Job Description:
-Develops new business prospects in specific geographic areas through cold calls.
-Interacts with existing customers to increase sales of the bank's products and services.
-Promotes the bank's products and services to existing and prospective clients by utilizing available resources.
-Develops and maintains positive relationships with banking clients through excellent customer service

Skills:
Customer Service, Meeting Sales Goals, Closing Skills, Negotiation, Self-Confidence, Client Relationships and Motivation for Sales.


Company Details

Credit Agricole Bank (multinational)

Alexandria, Egypt

501-1000 employees

Banking

N/A

Feb 2006 to Jun 2006 (4 months)
Direct Sales Representative at Citibank

Experience Details

Direct Sales Representative

Sales/Retail

Entry Level

Job Description:
-Develops new business prospects in specific geographic areas through cold calls.
I-nteracts with existing customers to increase sales of the bank's products and services.
-Promotes the bank's products and services to existing and prospective clients by utilizing available resources.
-Develops and maintains positive relationships with banking clients through excellent customer service.

Skills:
Customer Service, Meeting Sales Goals, Closing Skills, Negotiation, Self-Confidence, Client Relationships and Motivation for Sales


Company Details

Citibank (multinational)

Alexandria, Egypt

501-1000 employees

Banking

N/A

Feb 2005 to Nov 2005 (9 months)

Education

Bsc in Accounting English Section

Education Details

Bsc

Accounting English Section

Alexandria University, Egypt

Not specified

N/A

N/A

Alexandria University
2000 - 2004

Certifications

Certificate details

Mini MBA Diploma of Business Administration

Mar 2015

N/A

N/A

N/A

Cambridge Training College United

N/A

Training and Courses

Training/Course Details

Selling Skills

May 2005

Arab Academy for Science and Technology

N/A

Training/Course Details

Customer Service Excellence

Oct 2006

Axiom telecom

N/A

Training/Course Details

Serve to sell

Oct 2006

Axiom telecom

N/A

Training/Course Details

Time Management

Oct 2007

Axiom telecom

N/A

Training/Course Details

T.O.T

Jul 2015

Emaar misr Hospitality Group

N/A

This profile is not updated!
Last update more than 3 months ago.

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Profile Skills and Keywords

Accounting English SectionArabicAxiom TelecomBankingBusiness DevelopmentCitibankConstruction - Residential & CommercialCredit Agricole BankCustomer ServiceCustomer Service ExcellenceCustomer-orientedDirect Sales RepresentativeEmaar Misr Hospitality GroupEnglishHR SpecialistHospitalityHotelsHuman ResourcesLeaderLogisticsLogistics And Supply ChainMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMini MBA Diploma Of Business AdministrationOfficeOrganizerProblem SolverRetailRetail Sales AdviserRetail Sales Executive And Data Entry (opening Project)Retail Sales RepresentativeRetail ShowroomSalesSelling SkillsServe To SellShowroom ManagerSubcontractor Courier AgentT.O.TTeam PlayerTelecommunicationsTime ManagementTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Intermediate

: High

:

More than 7 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

5-7 years

Retail Showroom

Retail Showroom

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Customer-oriented, Organizer, Problem Solver, Team Player

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