Basic Info

Michel Ghaly

8 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Specialist at Emaar misr Hospitality Group

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

• Recruiting new staff to fill the vacant positions across Al Alamein hotel.
• Hiring new team members and follow up their reference documentation and hiring documents.
• Updating Filing process, monitoring, maintaining and updating personal records and relevant documents.
• Collecting employees’ annual appraisals from all of our departments and updating the relevant work files.
• Issuing monthly salaries payments from commencement of employment to leaving employment and assisting in Annual increase procedure.
• Corresponding to Mails, Letters and memos.
• Supervising staff cafeteria and housing associates to ensure that our employees always get a high quality of service.


Company Details

Emaar misr Hospitality Group (multinational)

Matrouh, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Jun 2015 to present (1 year 10 months)
Learning and Development Coordinator at Emaar misr for development

Experience Details

Learning and Development Coordinator

Human Resources

Entry Level

• Creating design and delivering the statutory, mandatory, developmental and organizational change training requirements for new and existing staff in Al Alamein hotel.
• Monitoring regulatory requirements for staff training.
• Ensuring that all requirements and subsequent changes are reflected in all statutory and mandatory training.
• Creating design and deliver L&D solutions to support the organizational change and development outlined in the overall L&D strategy using a blend of methodologies.
• Record, collate and retain management information to demonstrate progress against KPIs and departmental goals and objectives.
• Answering training related issues and provide high quality customer service across Al Alamein hotel.
• Keeping up to date with development in training by reading relevant journals, going to meetings and attending relevant courses.
• Coordinate and maintain the organizational L&D calendars and associated awareness months, considering mechanism to promote the various activities and maximize participation from staff.
• Ensure learning and development records and statistics are maintained and reported to effectively monitor, manage and plan organizational learning and development activities.
• Preparing training materials, coordinating room bookings, refreshment/lunch requirements, technology and generally assisting with on-the-day training logistics.


Company Details

Emaar misr for development

Sidi Abd El Rahman, Egypt

101-500 employees

Hospitality/Hotels

N/A

Apr 2016 to present (1 year)
Retail sales representative at GYC

Experience Details

Retail sales representative

Sales/Retail

Entry Level

• Selling and marketing high variety of models of Gardens equipment’s.
• Update customers with new offers.
• Visiting new customers and handling customers complaints.
• Preparing official documents, sales reports and analysis and issuing quotes.


Company Details

GYC

Sydney, Australia

101-500 employees

Retail

www.mygyc.com.au

May 2011 to Jul 2014 (3 years 2 months)
Subcontractor Courier Agent at My ow own business

Experience Details

Subcontractor Courier Agent

Logistics/Supply Chain

Experienced (Non-Manager)

Delivering medicines for Gil Christ’s pharmacy using my own vehicle.


Company Details

My ow own business

Sydney, Australia

N/A

Logistics and Supply Chain

N/A

Apr 2010 to Jul 2014 (4 years 3 months)
Retail Sales Executive and Data Entry (opening project) at HB Home Improvements

Experience Details

Retail Sales Executive and Data Entry (opening project)

Sales/Retail

Entry Level

• Establishing and Opening HB Home Improvement’s first retail showroom in Sydney.
• Selling a high Variety of building and renovation Stuff.
• Stock Monitoring.
• Placing orders to suppliers.
• Issuing invoices include cash handling.
• Pricing and tagging.
• Responsible for displaying the products on a way that help customers to find their needs.


Company Details

HB Home Improvements

Sydney, Australia

11-50 employees

Construction - Residential & Commercial/Office

www.hbhome.com.au

Sep 2009 to Mar 2010 (6 months)
Showroom Manager at Axiom Telecom

Experience Details

Showroom Manager

Sales/Retail

Manager

• Preparing official documents, sales reports and analysis to Keep management informed by submitting activity and results reports such as sales reports, weekly work plans, monthly and annual territory analysis.
• Monitor our competitors by gathering current marketplace information about pricing, existing products and new products, delivery schedules, merchandising techniques, etc.
• In charge of preparing the Store presentation.
• Prepare action plans and schedules to achieve given targets and monitors the KPI’s weekly
• Managing day to day sales to achieve weekly, Monthly and yearly target and Solving problems that interfere with achieving the goals of the company in the
• Monitoring the selling process.
• Training new staff to meet company goals.
• Insuring the update of product knowledge.
• Stock demand and transfers.
• Coordinate with the team work to maximize sales.
• Solving customer complaints by investigating problems; developing solutions
• Coordinate schedule for the store staff.


Company Details

Axiom Telecom (multinational)

Alexandria, Egypt

N/A

Telecommunications

www.axiomtelecom.com

Jun 2007 to Mar 2009 (1 year 9 months)
Retail Sales Adviser at Axiom Telecom

Experience Details

Retail Sales Adviser

Sales/Retail

Entry Level

• Selling a high Variety of Mobile phone and accessories.
• Selling Etisalat products & services like: E-Top Up, scratch cards, bill payment, USB
• Preparing official documents and daily sales reports.
• Market survey.
• Up selling the coming update products.
• Update customers with the new offers.
• Coordinate with the team work to maximize sales.
• Handling customers problems and complaints.


Company Details

Axiom Telecom (multinational)

Alexandria, Egypt

N/A

Telecommunications

www.axiomtelecom.com

Oct 2006 to Jun 2007 (8 months)
Direct Sales Representative at Credit Agricole Bank

Experience Details

Direct Sales Representative

Sales/Retail

Entry Level

• Develops new business prospects in specific geographic areas through cold calls.
• Interacts with new and existing customers to increase sales of credit cards.
• Develops and maintains positive relationships with banking clients through excellent customer service.


Company Details

Credit Agricole Bank (multinational)

Alexandria, Egypt

501-1000 employees

Banking

N/A

Feb 2006 to Jun 2006 (4 months)
Direct Sales Representative at Citibank

Experience Details

Direct Sales Representative

Sales/Retail

Entry Level

• Develops new business prospects in specific geographic areas through cold calls.
• Interacts with new and existing customers to increase sales of personal loans.
• Develops and maintains positive relationships with banking clients through excellent customer service.


Company Details

Citibank (multinational)

Alexandria, Egypt

501-1000 employees

Banking

N/A

Feb 2005 to Nov 2005 (9 months)

Education

Bsc in Accounting English Section

Education Details

Bsc

Accounting English Section

Alexandria University, Egypt

Not specified

N/A

N/A

Alexandria University
2000 - 2004

Certifications

Certificate details

Mini MBA Diploma of Business Administration

Mar 2015

N/A

N/A

N/A

Cambridge Training College United

N/A

Certificate details

Advanced Certified Trainer

Oct 2016

N/A

N/A

N/A

Canadian Chamber Of Commerce

N/A

Training and Courses

Training/Course Details

Selling Skills

May 2005

Arab Academy for Science and Technology

N/A

Training/Course Details

Customer Service Excellence

Oct 2006

Axiom telecom

N/A

Training/Course Details

Serve to sell

Oct 2006

Axiom telecom

N/A

Training/Course Details

Time Management

Oct 2007

Axiom telecom

N/A

Training/Course Details

T.O.T

Jul 2015

Emaar misr Hospitality Group

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

Accounting English SectionAdvanced Certified TrainerArabicAxiom TelecomBankingBusiness DevelopmentCitibankConstruction - Residential & CommercialCredit Agricole BankCustomer ServiceCustomer Service ExcellenceCustomer-orientedDirect Sales RepresentativeEmaar Misr Hospitality GroupEnglishHR SpecialistHospitalityHotelsHuman ResourcesLeaderLearning And Development CoordinatorLogisticsLogistics And Supply ChainMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMini MBA Diploma Of Business AdministrationOfficeOrganizerProblem SolverRetailRetail Sales AdviserRetail Sales Executive And Data Entry (opening Project)Retail Sales RepresentativeRetail ShowroomSalesSelling SkillsServe To SellShowroom ManagerSubcontractor Courier AgentT.O.TTeam PlayerTelecommunicationsTime ManagementTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Intermediate

: High

:

More than 7 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

5-7 years

Retail Showroom

Retail Showroom

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Customer-oriented, Organizer, Problem Solver, Team Player

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