Basic Info

Michael El Khoury

More than 15 years

Beirut, Lebanon

Master's Degree

Manager

Work Experience

FMCG Retail Management & Wholesale Distribution Consultant at Pamco

Experience Details

FMCG Retail Management & Wholesale Distribution Consultant

Strategy/Consulting, Training/Instructor, Business Development

Senior Management (e.g. VP, CEO)

The Consultancy's main responsibility is to improve the operations to achieve the yearly business
target for all Brands and Stores within all Lebanon; to achieve the yearly Sales Targets &
Key Performance Indicators as a minimum for all Brand Managers and Division Heads. In addition,
the BM will be responsible to achieve Sell through Rate for each store, as well as improving the
Average Transaction Value (ATV) and Items Per Customer (IPC) and Sales Per Square Meter
(SSM).
Ensure effective operational Brand and Visual standards, as well as compliance monitoring to
company’s practice of asset protection are met. The BM will be responsible for the continual
development of staff knowledge and their skill set and actively contributes to the development of
business initiatives and promotions.
Deliver timely reporting of all matters relating to the business, and gathering daily marketing intelligence to position operations competitively.
In addition, to create a Social Media Strategy to improve awareness and sales by using the appropriate Social Media Platforms.


Company Details

Pamco (multinational)

Beirut, Lebanon

51-100 employees

Apparel and Fashion , Cosmetics , FMCG

www.pamcogrp.com

May 2017 to present (3 months)
Freelance Management & Social Media Consultant + CRM Update at NGO Confidential

Experience Details

Freelance Management & Social Media Consultant + CRM Update

Strategy/Consulting, Administration, Training/Instructor

Senior Management (e.g. VP, CEO)

This project is for a Lebanese NGO who wants to reorganize in order to get grants and have donors from foreign donors and institutions.
• The main priority is to increase the efficiency by 20% with the current staff.
• Moreover, the study consists of dissecting the current departments, their functions; inter departments’ connections, functions of each team member and communications with the 4 branches within Lebanon and the HQ. Set out the requirement for ISO Management Quality 9001:2015. Training the current staff for effective Email Communications and Microsoft Office Applications. Update the Job Description in order to hire high caliber employees according to the new vision.
• Setting Motivation procedures and KPIs’ scheme.
• Prepare a SWOT analysis and update the current used CRM.
• Creating SEO strategy & Setting Online Campaign ROI & KPIs.
• Finally, the online presence should be more visible and active by using the major Social Media Platforms effectively (Facebook, Twitter, Instagram) and I already defined the plans and trained the Press Coordinator accordingly.


Company Details

NGO Confidential

Beirut, Lebanon

11-50 employees

Non-Profit Organizations

N/A

Jan 2017 to Apr 2017 (3 months)
Freelance Business Consultant / ERP – CRM – BI - SaaS at Freelance

Experience Details

Freelance Business Consultant / ERP – CRM – BI - SaaS

Strategy/Consulting

Manager

This project is for a Lebanese company Alpha-Tech who is the Franchisee of FOCUS ERP &
CENTRA CRM in Levant Area (Lebanon - Syria - Jordan). www.focussoftnet.com
The project is to study the company's activities in order to prepare SWOT - Go-To-Market Strategy,
Hiring right personnel and create awareness for the market and Verticals.

Consultation is finished and the report was submitted to the management.


Company Details

Freelance

Beirut, Lebanon

11-50 employees

Computer Software

N/A

Sep 2016 to Nov 2016 (2 months)
Freelance Business Consultant / ERP – CRM – BI & Social Media (Lebanon – Qatar) at Freelance

Experience Details

Freelance Business Consultant / ERP – CRM – BI & Social Media (Lebanon – Qatar)

Strategy/Consulting

Manager

Doing business consultancy for a Qatari Construction & Trading Group mostly for their Aluminum & Glass works company.

• Create the sales / prospecting / follow up system to sales people in addition to reporting
and monitoring the manufacturing and installation schedule by using ERP and BI system.
• Create system to increase the suppliers with different Aluminum Profiles and specs in
addition to most Glass specs to enter either Governmental Bids or Private Bids by using
Manufacturing ERP module.
• Create System to monitor the daily production and installation to supervise effectively the
workers and reduce waste of supplies and time ultimately reducing cost.
• Using Social Media to promote the company by creating Website, Facebook, Twitter,
Instagram pages & accounts.
Next stage would be for UPVC and Aluminum Cladding.


Company Details

Freelance

Doha, Qatar

51-100 employees

Construction - Residential & Commercial/Office

N/A

Feb 2016 to Aug 2016 (6 months)
Commerical Director at Global Broadband Solution

Experience Details

Commerical Director

Sales/Retail

Manager

Commercial Director (Internet / Intranet Connectivity – Fiber Optic – VSAT – WiMAX - MPLS)

Managing sales and marketing activities for the 4 branches of the company in DRC and 1 branch in Brazzaville, Congo.
The main job is to retain the current customers and develop sales to have new customers.
Our customers’ base is mostly vertical like Banks, Mines companies, Embassies & Government bodies and offices in addition to SMB.


Company Details

Global Broadband Solution (multinational)

Congo

101-500 employees

Telecommunications

www.gbs.cd

Sep 2014 to Dec 2015 (1 year 3 months)
Business Unit Manager at Samsung

Experience Details

Business Unit Manager

Sales/Retail

Manager

Business Unit Manager IT (IT Distribution - Samsung laptops – Mobiles to CE Retailers – Tablets – Printers -Cameras – Monitors TV)

Responsible for the day-to day running of the business with a particular emphasis on sales and business development in addition to creating awareness for Samsung IT products.
Making sure that the business continues to grow by way of developing new clients whilst maintaining its existing customer base.
Some of the Duties:
• Setting the New Vision of the department including Tactics to be used for changing the previous BUM’s directions and activities to increase MASH – Consumer awareness – Channels of Distribution – Profit Margins.
• Maintaining good relationship between CTC and Samsung Levant and Samsung Gulf.
• Responsible for all orders including choosing the products mix and targeted prices.
• In charge for Sales management whether to dealers – Distributors – Channel or governmental bids.
• Enhancing availability and market shelf of Samsung IT products at major CE retailers.
• Pushing major CE retailers like Carrefour – Khoury Home – Abed Tahan to have dedicated Samsung mobiles stands from CTC – official distributor of Samsung Mobiles with 1 year warranty and not buying from Parallel Import.
• Creating special programs and incentive plans for CE retailers to continue business with CTC after IMEI block canceling from MOT.
• Preparing nationwide marketing campaigns for a specific product (ATL) or going tactical with a major CE Retailer to enhance sales turnover / Mash or certain item in his premises.
• Planning for continuous marketing activities on specific products for own Samsung showrooms different than the whole market to stimulate walk thru customers to these specialized Samsung only products showrooms.
• Responsible for all marketing activities regarding regular sales and liquidation of EOL products.
• Enhancing the distribution channel by retaining existing customers and bringing new ones.
• Supervising collection and customers’ credit limits in addition to payment terms.


Company Details

Samsung

Beirut, Lebanon

101-500 employees

Computer Hardware, Consumer Electronics

N/A

Jan 2013 to Aug 2014 (1 year 7 months)
General Manager at Quantum Computer Supplies

Experience Details

General Manager

Operations/Management

Senior Management (e.g. VP, CEO)

General Manager (IT Distribution- Toshiba laptops – Dell Desktops)
Responsible for the day-to day running of the business with a particular emphasis on sales and business development. Making sure that the business continues to grow by way of developing new clients whilst maintaining its existing customer base.
Duties:
• Creating a company from A to Z in a country where bureaucracy is the way of living and the important difficulty is that locals prefer to do business with locals not foreigners.
• Identifying, developing and directing the implementation of business strategy.
• In charge of the P&L of the company and making sure that all targets are reached.
• Involved in planning & organizing the organization’s activities to achieve targets.
• Preparing all the official documents to begin business and directly begun the actual work.
• Purchasing the products and choosing the products lines that we have to work in was an important challenge for me.
• Conducting market visits and discussing with actual customers or potential ones to make sure that the feedback from my sales and marketing team was correct 100%. In this area, I was in charge of the big accounts and I was following them for all their sales and support needs.
• Building client relationships that result in revenue and profitability growth.
• Develop high-performance channel sales organization.
• Manage multi-disciplined teams and resolving any conflicting priorities.
• Responsible for making an extensive training for sales people to bolster their abilities to reach the company’s set goals.
• Developing business plans and preparing comprehensive business reports.
• Improving margins and maintaining a high quality service to clients.
• Reviewing, refining and developing the strategy and direction of the company.
• Creating a big business connection of IT and accessories suppliers in USA – China and Dubai which gave them a confidence in our company and the services we provide locally.
• Liaising with officials of government departments and regulatory bodies.


Company Details

Quantum Computer Supplies

Addis Ababa, Ethiopia

11-50 employees

Wholesale Trade

www.qcs-et.com

May 2008 to Aug 2012 (4 years 3 months)
Managing Director at One Prepay

Experience Details

Managing Director

Operations/Management

Senior Management (e.g. VP, CEO)

Managing Director (Telecommunications)
The company is specialized in selling e-vouchers for lot of products including Mobile Operators recharging pins; Electricity & Water prepaid e-voucher bills among others.
My primary job was to identify, develop and direct the implementation of business plan & strategy set by the board of directors: Hence to create the company and manage it day to day.
Duties:
• Rent the offices, the furniture, the cars, electrical appliances in the offices and the guest house.
• Buy and install the servers, computers, CDMA modems and the POS machine to be distributed to the merchants.
• Plan and supervise the sales plan to begin achieving profits in the least time frame and then to maximize the profits to have the shorter time regarding ROE.
• Recruit, select and develop executive team members.
• Direct functions and performance via the executive team.
• Plan and direct the organization’s activities to achieve stated/agreed targets and standards for financial and trading performance, quality, culture and legislative adherence.
• Maintain and develop organizational culture, values and reputation in its markets and with all staff, customers, suppliers, partners and regulatory/official bodies.
• Report to board of directors on organizational plans and performance.
• Execute the responsibilities of a company director according to lawful and ethical standards.
• Responsible for the day-to day running of the business with a particular emphasis on sales and business development.
• Supervise the stock of PINS daily from all Mobile operators and prepare daily orders to replenish our stock according to the sales history and sales forecast.
• Supervise the account receivables and daily money transfers from merchants to the bank or to foreign exchange spots in which we deal with.


Company Details

One Prepay

Khartoum, Sudan

N/A

Telecommunications

N/A

Sep 2007 to Apr 2008 (7 months)

Education

MBA in Business Administration

Education Details

MBA

Business Administration

Lebanese American University, Lebanon

A / Excellent / 85 -100%

N/A

N/A

Lebanese American University
1993 - 1995
BS in Business Administration

Education Details

BS

Business Administration

Beirut University College, Lebanon

B / Very Good / 75 - 85%

N/A

N/A

Beirut University College
1987 - 1991
High School - International Baccalaureate

High School Details

International Baccalaureate

Apostles College

Lebanon

1987

B / Very Good / 75 - 85%

N/A

Apostles College
1987

Certifications

MCSE
Apr 2000

Certificate details

MCSE

Apr 2000

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

Sitting Ducks

May 2013

Wydner Coaches

N/A

Training/Course Details

Canon Color Solution

Jun 2001

Canon Middle East

N/A

Training/Course Details

Canon Archiving Solutions

Jun 2003

Canon Middle East

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationApparel And FashionArabicBenchmarkingBusinessBusiness AdministrationBusiness ConsultingBusiness DevelopmentBusiness Unit ManagerBusiness-orientedCRMCanon Archiving SolutionsCanon Color SolutionChannel ManagementCommerical DirectorComputer HardwareComputer SoftwareConstruction - Residential & CommercialConsumer ElectronicsCosmeticsERPEnglishEntrepreneurFMCGFMCG Retail Management & Wholesale Distribution ConsultantFiber OpticFreelance Business Consultant / ERP CRM BI & Social Media (Lebanon Qatar)Freelance Business Consultant / ERP CRM BI - SaaSFreelance Management & Social Media Consultant + CRM UpdateFrenchGeneral ManagerGlobal Broadband SolutionHard WorkerIntranetLeaderMBAMCSEManagementManaging DirectorMarketingMicrosoft OfficeNon-Profit OrganizationsOfficePamcoProblem SolverReadingRetailSalesSitting DucksStart UpTelecommunicationsVSATWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

VSAT

VSAT

: Intermediate

: Medium

:

1-3 years

Fiber Optic

Fiber Optic

: Intermediate

: Medium

:

1-3 years

Intranet

Intranet

: Intermediate

: Medium

:

1-3 years

ERP

ERP

: Intermediate

: High

:

1-3 years

CRM

CRM

: Intermediate

: High

:

1-3 years

Fields of Expertise

Start Up

Start Up

: Advanced

: High

:

5-7 years

Channel Management

Channel Management

: Advanced

: High

:

More than 7 years

Business Development

Business Development

: Advanced

: High

:

More than 7 years

Management

Management

: Advanced

: High

:

More than 7 years

Marketing

Marketing

: Advanced

: High

:

More than 7 years

Benchmarking

Benchmarking

: Advanced

: High

:

More than 7 years

Business Consulting

Business Consulting

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Business-oriented, Hard worker, Problem Solver, Entrepreneur

Online Presence

http://www.linkedin.com/in/michaelelkhoury961

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