Basic Info

Michael Kaldas

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Reservation Agent at Atlantis

Experience Details

Reservation Agent

Tourism/Travel

Experienced (Non-Manager)

Responsible for allotments and release, issuing stop sale situations of almost 30 Hotels we are working with in Sharm El Sheikh alone, letting alone other provinces.

Handling inbound charters on weekly basis, confirming bookings at hotels and sending emails of excursions and transfers for the concerned offices. Responsible for any changes that happens to one or more of the guests during their trip and that doesn't include only the operational part but also the procedures been taken with the accountant department of the payment of these amendments as well as any promotions, window bookings or any kind of offers prearranged by hotels and sales department, obliged to make sure that these offers are applied on all bookings during the designated periods though their diversity while confirming with the hotels along with any special requests for our guests.


Company Details

Atlantis

Cairo, Egypt

N/A

Travel and Tourism

N/A

Jun 2015 to present (1 year 6 months)
Tour Consultant at NOC 24x7 technology

Experience Details

Tour Consultant

Logistics/Supply Chain, Tourism/Travel

Experienced (Non-Manager)

Corporate Travel:
Responsible for the travel encompassing the flight, Accommodation, transfers arranging conferences inboard and outboard and any other special requests. Cope with various rooming lists, flight dates and details and period of the accommodation individually that is consistent with their requests requirements’. Looking for the best rate that can be offered either online or by direct contact with supplier or through a travel agency. Providing a regular monthly sheet with all expenses for each service performed and confirmed taking into consideration that the requests should be asserted within a specific budget designated among a group of policies by the company.

Handling service desk that include submitting the travel requests and expenses reclaim and following that these requests to resonate with approval whom it may concern them the travel of the members we accomplish their demands.


Company Details

NOC 24x7 technology

Cairo, Egypt

N/A

Telecommunications

N/A

Mar 2011 to Mar 2013 (2 years)
Tour Operator at Gezira Travel Agency

Experience Details

Tour Operator

Tourism/Travel, Logistics/Supply Chain

Entry Level

Incoming Travel :

Receiving reservation from Travel Agencies abroad, for individuals and groups.
Handling those requests from A to Z, quoting packages, discussing rates with hotels sales and other suppliers for obtaining better rates for groups, blocking spaces at hotels, arranging tours, sightseeing, meet and assist and transfers …etc.

Quoting packages, making breakdown, proposals and offering optional tours and services which fit for the requested dates and timing which is a demand has to be fulfilled as a tour consultant in addition to following up the payment from abroad agencies and checking the bills coming from suppliers in Egypt.


Company Details

Gezira Travel Agency

Cairo, Egypt

N/A

Travel and Tourism

N/A

Jul 2007 to Feb 2011 (3 years 7 months)
Representative of the agency for the hotels in Following Up department at Gezira Travel Agency

Experience Details

Representative of the agency for the hotels in Following Up department

Tourism/Travel

Experienced (Non-Manager)

Incoming Travel :

Handling the check in and check out of our clients in specified hotels. Following up the clients during their accommodation and be sure that they get the best service as it should be and doing our best to fulfill their consecutive demands as soon as possible. In addition to handling the accommodation of the clients with the hotels to be covered with vouchers of our agency during their stay and get the necessities done in case of any amendments like early check out, any extension or in case of any extra service required by offering as much facilities to get them have more opportunities to enjoy their vacation by making it remarkable as possible.


Company Details

Gezira Travel Agency

Cairo, Egypt

N/A

Travel and Tourism

N/A

Dec 2006 to Jul 2007 (7 months)
Tour leader at Hepton Group

Experience Details

Tour leader

Tourism/Travel

Entry Level

Incoming Travel :
Escorting guests upon their arrival and departure through the land port, taking care of their entry visa procedures in the passport department, facilitate their check in process in their hotels. Update them with their sightseeing schedules and everything relating to it from pick up time and location till their return back and what other services and meals including and accompanying them through the tours as well in case there are any fees or charges for their prearranged tours or services have to be paid on the spot and in case these services were optional and not already reserved by the operator, it will call for finalizing the charges and expresses of these services for each group with our agency accountant by displaying receipts for the amounts of each service confirmed..


Company Details

Hepton Group

Cairo, Egypt

N/A

Travel and Tourism

N/A

Oct 2005 to Sep 2006 (11 months)

Education

License's degree in Tourist Guidance

Education Details

License's degree

Tourist Guidance

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

St. Joseph Maronite School

Egypt

2001

C / Good / 65 - 75%

N/A

St. Joseph Maronite School
2001

Training and Courses

Training/Course Details

Amadeus Program (First Level)

May 2011

IADTCRO

Rate of success 97 %

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAmadeusAmadeus Program (First Level)AnalyticalArabicCorporate TourismDetails-orientedEnglishEvent CoordinatorFlexibleInbound TourismItoms Operator SystemLeisure TourismLogisticsMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMusic And Working OutOutbound Corporate TourismPlannerProblem SolverRepresentative Of The Agency For The Hotels In Following Up DepartmentReservation AgentSharePointSwimmingTelecommunicationsTour ConsultantTour LeaderTour OperatorTourismTourist GuidanceTransportationTravelTravel And TourismTraveling

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Itoms Operator System

Itoms Operator System

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

5-7 years

SharePoint

SharePoint

: Intermediate

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Amadeus

Amadeus

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Inbound Tourism

Inbound Tourism

: Advanced

: Extreme - I love it!

:

5-7 years

Corporate Tourism

Corporate Tourism

: Advanced

: Extreme - I love it!

:

1-3 years

Leisure Tourism

Leisure Tourism

: Advanced

: Extreme - I love it!

:

5-7 years

Outbound Corporate Tourism

Outbound Corporate Tourism

: Advanced

: Extreme - I love it!

:

1-3 years

Event Coordinator

Event Coordinator

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Problem Solver, Flexible / Adaptive, Details-oriented

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