Basic Info

Michael William

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Examination Invigilator at British Council

Experience Details

Examination Invigilator

Education/Teaching, Training/Instructor

Entry Level

• Checking Class environment according to checklists, BC and relevant Board requirements
• Checking candidates’ IDs once they entered the exam room
• To give clear instructions to candidates at the beginning and end of the examination
• Instructions are given clearly and concisely
• Responsible for the attendance sheet and seating plan
• To ensure discipline of candidates is maintained & regulations are followed


Company Details

British Council (multinational)

Cairo, Egypt

More than 1000 employees

Education

http://www.britishcouncil.org.eg

May 2016 to present (1 year 8 months)
Sales & Marketing (intern) at Amideast

Experience Details

Sales & Marketing (intern)

Marketing/PR/Advertising

Student

• Collect data and updating the database of the company
• Prepare proposals for potential customers
• Follow up with customers and receive feedback when needed
• Shadow in field sales calls with Sales in charge
• Coordinate sales team meetings with other parties and pipeline data entry
• Assist in the preparations content library of presentations and proposals.
• Generate analysis reports
• Handling social media activities and events management
• Social media page moderation


Company Details

Amideast (multinational)

Cairo, Egypt

101-500 employees

Non-Profit Organizations

http://www.amideast.org/

Jul 2017 to Aug 2017 (1 month)
Vodafone Customer Service Representative at Vodafone

Experience Details

Vodafone Customer Service Representative

Customer Service/Support

Entry Level

• Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service.
• Providing guidance in areas of professional matters as requested or needed.
• Applying FCR concept for all customer’s inquires.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
• Adhere to Customer Operations Department policies and procedures.
• Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
• Perform standardized activities and tasks efficiently and effectively.
• Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
• Handle and retain all the customers’ complaints within the SLA.
• Handle all USB and mobile internet basic trouble shooting related issues.
• Supporting corporate queue by handling SME authorized and end-users inquires.
• Explore the required negotiation skills for making payments' deals when needed.
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
• Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications

www.vodafone.com.eg

Dec 2014 to Dec 2015 (1 year)
Usher (volunteer) at Kidzania

Experience Details

Usher (volunteer)

Customer Service/Support

Student

N/A


Company Details

Kidzania (multinational)

Cairo, Egypt

501-1000 employees

Education, Entertainment

http://cairo.kidzania.com/ar-eg/

Oct 2014 to Oct 2014

Education

Bachelor's Degree in Marketing

Education Details

Bachelor's Degree

Marketing, HR, Business Administration

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2014 - 2018
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima school

Egypt

2013

A / Excellent / 85 -100%

N/A

Saint Fatima school
2013

Training and Courses

Training/Course Details

ICDL

Jun 2008

St. Fatima Language School

N/A

Jobseeker photo

Profile Skills and Keywords

AccountantAmideastArabicBritish CouncilBusiness AdministrationCommitmentConsumer ServicesCustomer ServiceEducationEnglishEntertainmentExamination InvigilatorFrenchHRHandles StressHard WorkerICDLInternetInternet Customer ServiceInternet SearchKidzaniaMake Work FunMarketingMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordNon-Profit OrganizationsProblem SolverSales & MarketingSocialSupportSupportiveTechnologyTelecommunicationsUsherVodafoneVodafone Customer Service Representative

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Access

Microsoft Access

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Internet customer service

Internet customer service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Accountant

Accountant

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Problem Solver, Social, Handles Stress, Supportive

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