Basic Info

Michael William

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Examination Invigilator at British Council

Experience Details

Examination Invigilator

Education/Teaching, Training/Instructor

Entry Level

• Checking Class environment according to checklists, BC and relevant Board requirements
• Checking candidates’ IDs once they entered the exam room
• To give clear instructions to candidates at the beginning and end of the examination
• Instructions are given clearly and concisely
• Responsible for the attendance sheet and seating plan
• To ensure discipline of candidates is maintained & regulations are followed


Company Details

British Council (multinational)

Cairo, Egypt

More than 1000 employees

Education

http://www.britishcouncil.org.eg

May 2016 to present (1 year 6 months)
Sales & Marketing (intern) at Amideast

Experience Details

Sales & Marketing (intern)

Marketing/PR/Advertising

Student

• Collect data and updating the database of the company
• Prepare proposals for potential customers
• Follow up with customers and receive feedback when needed
• Shadow in field sales calls with Sales in charge
• Coordinate sales team meetings with other parties and pipeline data entry
• Assist in the preparations content library of presentations and proposals.
• Generate analysis reports
• Handling social media activities and events management
• Social media page moderation


Company Details

Amideast (multinational)

Cairo, Egypt

101-500 employees

Non-Profit Organizations

http://www.amideast.org/

Jul 2017 to Aug 2017 (1 month)
Vodafone Customer Service Representative at Vodafone

Experience Details

Vodafone Customer Service Representative

Customer Service/Support

Entry Level

• Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service.
• Providing guidance in areas of professional matters as requested or needed.
• Applying FCR concept for all customer’s inquires.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
• Adhere to Customer Operations Department policies and procedures.
• Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
• Perform standardized activities and tasks efficiently and effectively.
• Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
• Handle and retain all the customers’ complaints within the SLA.
• Handle all USB and mobile internet basic trouble shooting related issues.
• Supporting corporate queue by handling SME authorized and end-users inquires.
• Explore the required negotiation skills for making payments' deals when needed.
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
• Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications

www.vodafone.com.eg

Dec 2014 to Dec 2015 (1 year)
Usher (volunteer) at Kidzania

Experience Details

Usher (volunteer)

Customer Service/Support

Student

N/A


Company Details

Kidzania (multinational)

Cairo, Egypt

501-1000 employees

Education, Entertainment

http://cairo.kidzania.com/ar-eg/

Oct 2014 to Oct 2014

Education

Bachelor's Degree in Marketing

Education Details

Bachelor's Degree

Marketing, HR, Business Administration

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2014 - 2018 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima school

Egypt

2013

A / Excellent / 85 -100%

N/A

Saint Fatima school
2013

Training and Courses

Training/Course Details

ICDL

Jun 2008

St. Fatima Language School

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAmideastArabicBritish CouncilBusiness AdministrationCommitmentConsumer ServicesCustomer ServiceEducationEnglishEntertainmentExamination InvigilatorFrenchHRHandles StressHard WorkerICDLInternetInternet Customer ServiceInternet SearchKidzaniaMake Work FunMarketingMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordNon-Profit OrganizationsProblem SolverSales & MarketingSocialSupportSupportiveTechnologyTelecommunicationsUsherVodafoneVodafone Customer Service Representative

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Access

Microsoft Access

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Internet customer service

Internet customer service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Accountant

Accountant

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Problem Solver, Social, Handles Stress, Supportive

Online Presence

https://www.facebook.com/Mikel.GWilliam

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