Michael Ramsis Tadrous

Assistant It ManagerFull Time

Assistance IT manager Full Time

• Job Details:- Provide user support and Technical support service on company ¬supported computer applications and platforms - Maintain relationships with vendors in order to understand current and emerging technologies. - Assist the IT MANAGER in Provision for systems resources needs to ensure scalability for the different systems - Troubleshoot problems hardware and software issues advise on the appropriate action. Respond to requests for technical assistance in person - Administration of active directory, DNS and DHCP and related Windows administration activities. Backup administration for all the Company information systems to ensure proper data recovery if needed, revise backup policies and recommend changes. Administration of file/print services, also to provision for new system needs. - Monitors systems and takes proactive measures to ensure availability and integrity. Maintain Preventive Maintenance schedules for all systems to ensure reliability. - Conduct systems hardware and software testing to ensure controlled deployments. - Manage vendors contracts related to his area of work, provide feedback and technical advice to the Senior Systems Administrator and the IT Manager.

IT Specialist Full Time

• Job Details:-Direct the work for team of technicians. -Plan, coordinate, and provide administrative direction and support for daily operational activities of the team. -Ensure successful resolution of tickets within specific time frames (SLA's). -Troubleshooting system and network problems (AD, DHCP, DNS,SQL ,VPN). -Researching technical solution alternatives and implement solutions. -Responsible for basic ERP system implementation. -Manage IT assets and manage the IT Warehouse