Basic Info

Mohamed Ahmed Ali

8 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Foreign Purchasing and Logistics specialist at Metra Computer LLC

Experience Details

Foreign Purchasing and Logistics specialist

Logistics/Supply Chain

Entry Level

• Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.
• Forwards available inventory items by verifying stock; scheduling delivery.
• Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.
• Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
• Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
• Authorizes payment for purchases by forwarding receiving documentation.
• Keeps information accessible by sorting and filing documents.
• Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes purchasing and organization mission by completing related results as needed.


Company Details

Metra Computer LLC

Giza, Egypt

101-500 employees

Information Technology Services

www.metragroup.com

Dec 2014 to present (2 years)
International account advisor at Vodafone International Services (VIS)

Experience Details

International account advisor

Customer Service/Support

Entry Level

- Vodafone Qatar account From (February 2012 Till April 2014)
-Vodafone UK account From (May 2014 Till November 2014)

• Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained.
• Work as part of a team to ensure offering world-class Customer Service at all times.
Be proactive in regards to the improvement of processes and procedures.
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service
• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
• Mentor and support new employees
• Use the job tools (telephone and computer) effectively
• Meeting service level in handling all transactions measured through productivity reports
• Accuracy in handling all assigned tasks
• Attendance and punctuality
• Maintain professional work relationships with colleagues, supervisor and manager


Company Details

Vodafone International Services (VIS) (multinational)

Giza, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

www.vis.vodafone.com.eg

Feb 2012 to Nov 2014 (2 years 9 months)
Retail Advisor at Vodafone Sharm El Sheikh Franchise Store

Experience Details

Retail Advisor

Sales/Retail

Entry Level

Handling Customers’’ inquirie


Company Details

Vodafone Sharm El Sheikh Franchise Store (multinational)

sharm elsheikh, Egypt

More then 1000 employees

Telecommunications

www.Vodafone.com.eg

Jun 2007 to Nov 2010 (3 years 5 months)

Achievements


-Learning Italian Language Beside my academic study -A part of the team who increase the the work of Vodafone Sharm EL Sheikh Franchise store -Be part in Vodafone Qatar Call center who won best call center in the middle east -Handling the full operation in some vendors during my work in Metra computer without hand over

Education

Bachelor's Degree in Library science

Education Details

Bachelor's Degree

Library science

Cairo University, Egypt

C / Good / 65 - 75%

Library Sceince

Library Sceince

Cairo University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Saidia Military Secondary School for males

Egypt

2000

A / Excellent / 85 -100%

N/A

El Saidia Military Secondary School for males
2000

Training and Courses

Training/Course Details

How to create life time raving fans (Customer Service Training)

Jan 2010

Vodafone

N/A

Training/Course Details

Introduction About HR

Jan 2011

Bayan For human Development

N/A

Training/Course Details

Italian Language

Feb 2003

Ministry Of Defense Language institute

N/A

This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBusiness DevelopmentCustomer ServiceCustomer-orientedEnglishForeign Purchasing And Logistics SpecialistHard WorkerHow To Create Life Time Raving Fans (Customer Service Training)Information Technology ServicesInternational Account AdvisorIntroduction About HRItalianItalian LanguageLearningLibrary ScienceLogisticsMicrosoft ExcelMicrosoft OutlookOffshoringOrganizerOutsourcingProcurementReadingRetailRetail AdvisorSAPSalesSiebelSupportSupportiveTelecommunicationsTransportationVodafone International Services (VIS)Vodafone Sharm El Sheikh Franchise Store

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Siebel

Siebel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

SAP

SAP

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

5-7 years

procurement

procurement

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Hard worker, Customer-oriented, Organizer, Supportive

Online Presence

https://www.linkedin.com/in/mohamed-fawzy-ahmed-ali-58050729?trk=hp-identity-name

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