Basic Info

Merna Hazem

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Agent at Vodafone UK Account

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK Account (multinational)

Egypt

N/A

Consumer Services

N/A

Jun 2015 to Sep 2015 (3 months)
HR academic member (Trainer) at Update CU (student activity)

Experience Details

HR academic member (Trainer)

Human Resources

Entry Level

N/A


Company Details

Update CU (student activity)

Cairo, Egypt

N/A

Sep 2014 to Apr 2015 (7 months)
HR Agent at Odak (student activity)

Experience Details

HR Agent

Human Resources

Entry Level

N/A


Company Details

Odak (student activity)

Egypt

N/A

Apr 2014 to Apr 2015 (1 year)

Education

Bachelor's Degree in Business information systems

Education Details

Bachelor's Degree

Business information systems

Helwan University, Egypt

A / Excellent / 85 -100%

Management information systems IT English Commerce Business Administration

Accumulated GPA : Excellent (Honors degree)

Helwan University
2013 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Makrizy Languages School

Egypt

2013

A / Excellent / 85 -100%

N/A

El Makrizy Languages School
2013

Training and Courses

Training/Course Details

Customer Service

Jul 2015

Vodafone UK

N/A

Training/Course Details

Conversational English

May 2015

One to one English teaching

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness EnglishBusiness Information SystemsChallengeCommunicationsCommunicatorConsumer ServicesConversational EnglishCustomer ServiceCustomer Service AgentDeveloping Teaching StrategiesEducationEnglishEnglish LangageFrenchHR Academic Member (Trainer)HR AgentHuman ResourcesLearning New LanguagesManagementMicrosoft OfficeMotivatingPlannerPresenterProblem SolverProblem SolvingSpanishSpanish LanguageSupportTeachingTeaching AdultsTeaching KidsTeam PlayerTechnologiesTrainingVodafone UK Account

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Spanish

Spanish

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

Teaching

Teaching

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Communicator, Presenter, Problem Solver, Team Player

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