Basic Info

Merna tawfeeq

2 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Administrative Manager at Air&Wave

Experience Details

Administrative Manager

Customer Service/Support, Analyst/Research, Operations/Management

Manager

N/A


Company Details

Air&Wave

Cairo, Egypt

1-10 employees

Telecommunications, Engineering Services, Consulting Services

http://www.airandwave.com/

Jan 2017 to present (11 months)
Customer satisfaction and service quality at Swedish specialized center for special needs.

Experience Details

Customer satisfaction and service quality

Administration, Accounting/Finance, Business Development

Experienced (Non-Manager)

1. Responsible for any issue related to customers including their requests, complaints and payments.
2. Follow up and observe therapists in order to avoid working mistakes and ensure children’s safety.
3. All issues related to office coordinating.
4. Support parents by messages related to their children case.
5. Arrange workshops, meetings and consultations for customers upon their children’s needs.
6. Managing the Facebook page.


Company Details

Swedish specialized center for special needs.

Cairo, Egypt

11-50 employees

Education

https://www.sscforspecialneeds.com

Sep 2017 to present (3 months)
Customer satisfaction and service quality at Swedish center for special needs

Experience Details

Customer satisfaction and service quality

Customer Service/Support, Quality, Administration

Experienced (Non-Manager)

N/A


Company Details

Swedish center for special needs

Cairo, Egypt

11-50 employees

Business Services - Other, Consumer Services , Healthcare and Medical Services

https://www.sscforspecialneeds.com

Sep 2017 to present (3 months)
Customer service at Eplanet

Experience Details

Customer service

Customer Service/Support

Entry Level

N/A


Company Details

Eplanet

Cairo, Egypt

51-100 employees

Education

http://www.eplaneteducation.com/

Mar 2016 to Oct 2016 (7 months)
Accounting (intern) at Qnb alahli

Experience Details

Accounting (intern)

Accounting/Finance

Student

N/A


Company Details

Qnb alahli

Cairo, Egypt

More than 1000 employees

Banking

N/A

Aug 2014 to Sep 2014 (1 month)

Education

Bachelor's Degree in english accounting

Education Details

Bachelor's Degree

english accounting

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Secondry School

Egypt

2011

B / Very Good / 75 - 85%

N/A

Maadi Secondry School
2011

Training and Courses

Training/Course Details

accounting by excel

Aug 2015

disca company

N/A

Training/Course Details

Communication with power

Jan 2017

Skills bank

N/A

Training/Course Details

Business planning

Mar 2017

Udemy

It is an online course about how to establish your business and how to sell your idea to investors or customers or even your employees. How to projected your budget and sales how to market your idea.

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Last update was today

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Profile Skills and Keywords

AccountingAccounting By ExcelAdaptiveAdministrationAdministrative ManagerAdobe PhotoshopBankingBusinessBusiness PlanningBusiness Services - OtherCommunication With PowerConsulting ServicesConsumer ServicesCustomer Satisfaction And Service QualityCustomer ServiceEducationEngineering ServicesEnglishEnglish AccountingFinanceFlexibleFrenchHandles StressHard WorkerHealthcare And Medical ServicesInsuranceManagementMicrosoft OfficePresenterProblem SolverQuality AssuranceQuality ControlReadingResearchSupportTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Intermediate

: Extreme - I love it!

:

1-3 years

banking

banking

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Presenter, Problem Solver, Flexible / Adaptive, Handles Stress

Online Presence

https://www.facebook.com/Merna.Elgazar.96199

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