Merihane Magdy Kamal
Senior Trainer at Intouchcx Egypt
Maadi, Cairo, EgyptWork Experience
Senior TrainerFull Time
Intouchcx Egypt
Jul 2024 - Present -1 yr
Egypt , Cairo
- Job Details:Designed and implemented comprehensive training programs aligned with organizational goals, focusing on technical skills, compliance, and professional development. These targeted training initiatives resulted in a 30% increase in employee performance and compliance across the organization within six months. Conducted training needs assessments to identify skill gaps, ultimately increasing departmental productivity by 25%. Delivered engaging and interactive training sessions using a variety of methods, including workshops, e-learning modules, and hands-on demonstrations. Successfully trained over 500 employees across multiple locations, achieving a 95% completion rate for all training programs. Mentored and coached junior trainers, providing guidance on training techniques, curriculum development, and effective delivery methods. This resulted in a 15% improvement in the effectiveness of new trainer onboarding and a more consistent delivery of training content. Monitored and evaluated training effectiveness through post-session feedback, assessments, and performance metrics. Leveraged these insights to make data-driven improvements, leading to a 20% reduction in training-related errors and a notable improvement in overall employee competency. Launched and executed a new Tier 2 business line within the account for the first time, contributing to a 15% increase in service offerings. This strategic initiative significantly enhanced operational capabilities and provided greater value to both clients and stakeholders.
TrainerFull Time
- Job Details:Designed and delivered specialized training programs for employees in the bio-industry, focusing on technical skills, regulatory compliance, and safety protocols. Provided one-on-one coaching and mentoring to employees to support their professional development and ensure successful application of skills in the workplace. Successfully implemented a company-wide compliance training program, achieving 100% employee certification within the targeted timeline. Reduced operational errors by 20% through the introduction of hands-on technical training modules.
Vendor Managment specialistFull Time
Saipem Misr for Petroleum Services
Jul 2019 - Apr 2021 -1 yr, 9 months
Egypt , Cairo
- Job Details:Cultivated and maintained strong, long-term relationships with key suppliers and service providers, ensuring seamless delivery of materials and services to meet business requirements. Led negotiations for vendor contracts, ensuring compliance with corporate policies, legal regulations, and budget constraints. Monitored contract performance to ensure alignment with agreed terms and service-level agreements. Collaborated with cross-functional teams to evaluate vendor pricing and negotiate cost reductions, optimizing procurement processes and achieving cost savings for the organization. Assisted in sourcing new vendors and conducting supplier evaluations, ensuring alignment with business needs and strategic objectives in the petroleum industry. Maintained detailed and accurate records of vendor contracts, performance metrics, and correspondence, generating reports for management review and decision-making.
Personal Assistant to Managing DirectorFull Time
Lactalis Halawa Group
Jan 2017 - Jun 2019 -2 yrs, 5 months
Egypt , Cairo
- Job Details:Provide high-level administrative and personal assistance to the Managing Director and Owner, managing their calendar, appointments, and travel arrangements to ensure efficient use of their time. Act as the primary point of contact between the Managing Director, Owner, and internal/external stakeholders, filtering and prioritizing incoming communications, emails, and calls. Organize and maintain complex schedules, coordinate meetings, appointments, and conferences, ensuring the Managing Director and Owner are well-prepared for each engagement. Manage all aspects of travel, including flight bookings, hotel accommodations, transportation, and detailed itineraries, ensuring smooth and timely travel arrangements. Handle sensitive information with the utmost confidentiality and professionalism, maintaining discretion in all personal and business matters. Oversee office supplies, equipment, and other administrative functions to ensure a well-organized and efficient working environment.
Education
BA of ARTS guide tourism french in guide touristique
Ain Shams University (ASU)Jan 2003 - Jan 2007 - 4 yr
Vocational in thanawya amma
college saint vincent de paul- helmiehJan 1990 - Jan 2007 - 17 yr
High School - Thanaweya Amma
College Saint Vincent de PaulJan 2007
Achievements
Increased Employee Performance and Compliance by 30%: Designed and implemented comprehensive training programs at Intouchcx, focusing on technical skills, compliance, and professional development, resulting in a 30% increase in employee performance and compliance within six months. Boosted Departmental Productivity by 25%: Conducted targeted training needs assessments that identified skill gaps, leading to tailored training programs and a 25% increase in departmental productivity. Achieved 95% Training Completion Rate: Delivered training to over 500 employees across multiple locations, utilizing a mix of workshops, e-learning, and hands-on demonstrations, ensuring a 95% training completion rate. Improved Onboarding of Junior Trainers by 15%: Mentored and coached junior trainers, enhancing their onboarding effectiveness and ensuring more consistent delivery of training content, resulting in a 15% improvement in training outcomes. Reduced Training-Related Errors by 20%: Implemented data-
Skills
- Office management
- Problem Solving
- Secretarial work
- Market Research
- Microsoft Excel
- Reporting Analysis
- Negotiation
- Presentations
- SAP
- Vendor Management
Languages
Arabic
FluentEnglish
FluentFrench
Fluent
Training & Certifications
MBA
Cardiff School Of Business·2024amadeus
ticketing·2011delf
france·2002delf
france·2002