MM

Menna'tullah Osama Mohamed

Customer support at Glamera

Maadi, Cairo, Egypt

Work Experience

  • Customer supportFull Time

    Glamera

    Oct 2023 - Present -1 yr, 11 months

    • Customer Success SpecialistFull Time

      Chefaa Egypt

      May 2023 - Sep 2023 -4 months

      • Job Details:Provided customer support and troubleshooting to ensure successful product implementation. Developed client relationships through proactive outreach, regular check-ins, and continued follow-up. Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.

    • Technical Support RepresentativeFull Time

      Aura Communication

      May 2022 - Feb 2023 -9 months

      • Job Details:Provided technical assistance to customers through phone, email and chat support. Troubleshot customer inquiries related to software and hardware issues. Resolved escalated customer service issues in a timely manner.

    • Customer Service ReceptionistFull Time

      Vodafone Egypt

      Aug 2020 - Apr 2022 -1 yr, 8 months

      Egypt

      • Job Details:Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service.

      • Education

      • Bachelor's Degree in business

        Cairo University (CU)

        Jan 2020 - Jan 2024 - 4 yr

      Skills

      • Sales
      • Customer Support
      • Customer Service
      • Customer Satisfaction
      • Customer Retention

      Languages

      • Arabic

        Fluent

      • English

        Advanced
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