Mennatullah Abdulrahim Al-Sersi
Back office support agent at Ecco Outsourcing
Abbassia, Cairo, EgyptWork Experience
Back office support agentFull Time
Ecco Outsourcing
Jun 2018 - Present -7 yrs, 3 months
Egypt , Cairo
- Job Details:I'm working as a Back office support representative for Uber customers, i'm handling the customer's complaints and answering their inquiries, offering them help whenever they need a support concerning an Uber related issue
customer service representativeFull Time
Wasla Outsourcing
Nov 2017 - Jun 2018 -7 months
Egypt , Cairo
- Job Details:receiving and handling customers' inquiries and complains, requiring good communication skills via tone and voice, hard working, and patience.
English InstructorInternship
ILI for languages and translation
Jul 2016 - Sep 2016 -2 months
Egypt , Gharbia
- Job Details:teach children and adults the bases of the English language
news editorInternship
مجلة لغة العصر التابعة لمؤسسة الاهرام
Jul 2015 - Sep 2015 -2 months
Egypt , Cairo
- Job Details:translating and edition news from allover the world from English into Arabic, specially new about inventions and technology
Education
license in languages and translation
Ain Shams University (ASU)Jan 2013 - Jan 2017 - 4 yr
High School - Thanaweya Amma
Tanta Secondary SchoolJan 2013
Skills
Languages
English
Fluent
Training & Certifications
Teaching
IlI for languages and transation·2016English course
Not courses·2015