Mennatullah Abdelhamid

Key Account Management & Onboarding team leadFull Time

• Job Details:Act as the main point of contact in all matters relating to partner concerns and needs. - Build and strengthen relationships with Bonbell partners to achieve long-term partnerships. - Onboard new partners onto the platform by giving them all the tools and information required to go live. - Maintain accurate partner records, keeping track of any contract updates and renewals. - Work with Marketing and other internal teams to develop strategic marketing plans and ensure KPIs are being met. - Develop a thorough understanding of our service offerings to better upsell - Stay on top of accounts, making sure that they are receiving services that are within their budget and meeting their needs. - Meet regularly with other members of the team to discuss progress and find new ways to improve business. - Identify upsell, cross-sell, and renewal opportunities and communicate with sales team regularly.

Operations SpecialistFull Time

• Job Details:Work on wide range of research regarding all types of shops that includes (restaurants, cinemas, hospitals and cafés). - Add accurately shop’s information regarding banners, logos, locations, descriptions, subtitles, working hours and menu on the application. - Promptly respond to team requests that include adding new shops and updating shops information. - Following up on new orders and review data permanently and identify ways to improve customer experiences. - Ensure a smooth operation by coordinating communication with Customers, merchants and other internal support teams.

Customer Support SpecialistFull Time

• Job Details:Interact with couriers in answering questions and resolving issues. - Following up on new orders and review data permanently. - Following up on couriers' complains. - Assist with the implementation of new processes and procedures. - Identify ways to improve customer experiences. - Troubleshoot and investigate fraud and troubled orders. - Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.