Mennattallah Mostafa El Zayadi
Guest Service Officer at Grand Nile Tower Hotel
Maadi, Cairo, EgyptWork Experience
Guest Relations and Concierge AgentFull Time
Marriott International
Feb 2012 - Present -13 yrs, 7 months
Egypt
- Job Details:Solving the guests problems and helping them with their inquiries. Checking the VIP guests in and out. Assisting the guests with changing or confirming their flight tickets. Reporting to the management and the colleagues through doing some reports. Providing the guests with information about the sightseeing, touristic places and restaurants.
Guest Service OfficerFull Time
Jun 2011 - Present -14 yrs, 3 months
Egypt , Cairo
- Job Details:The job includes greeting arriving guests, assigning rooms, issuing keys and ascertaining guest payment and billing information, answering telephone calls from guests seeking to make or cancel hotel reservations.
Guest Service OfficerFull Time
Jun 2011 - Jan 2012 -7 months
Egypt , Cairo
- Job Details:Checking the guests in and out. Preparing reports for the managers.
Guest Service OfficerFull Time
Jun 2011 - Jan 2012 -7 months
Egypt , Cairo
- Job Details:Checking the guests in and out. Preparing reports for the managers.
Guest Service OfficerFull Time
Grand Hyatt Cairo
Sep 2009 - Jun 2011 -1 yr, 9 months
Egypt , Cairo
- Job Details:The job includes greeting arriving guests, assigning rooms, issuing keys and ascertaining guest payment and billing information, answering telephone calls from guests seeking to make or cancel hotel reservations.
Guest Service OfficerFull Time
Grand Hyatt Cairo
Sep 2009 - Jan 2011 -1 yr, 4 months
Egypt
- Job Details:Checking in and out the VIP guests. Handling the pre-arrival arrangements for the VIP guests. Reporting to the managers through doing some reports.
Education
Technical Diploma in Education
Ain Shams University (ASU)Jan 2018 - Jan 2019 - 1 Year
BA in Business Administration and Management
Ain Shams University (ASU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
Memphis Language SchoolJan 2005
Achievements
• Achieved a performance appraisal rating of 2 (exceeding expectations) in 2017/2018 as Education Manager and Education Programmes Officer and in 2015/2016 as a Programmes Assistant. • Managed the budget of 50K GBP for 2017/2018 and spent 100% of the grant due to the proper allocation of resources and planning of activities. • Delivered successful Connecting Classrooms training workshops to 290 school leaders and 646 school teachers who belong to the official schools all over Egypt. • Planned and prepared for internal and external visits including policy dialogues including Education World Forum, Going Global conference, scoping and study visits. • Organized the International Award ceremony attended by HE Minister of Education without using an event management company for the first time and received excellent feedback from ministry officials.
Skills
Languages
Arabic
FluentEnglish
FluentGerman
IntermediateFrench
Beginner
Training & Certifications
Achievement Certificate in Sales and Marketing
American University in Cairo·2013Education Development For Universities In Egypt Program
ITI (Information Technology Institute).·2009Stock Market Analysis
Ain Shams University·2009Customer Service
AAIB·2007