Mennatallah Hazem Zaher

Telesales Call Center Agent

Heliopolis, Cairo, Egypt

Oct 2021 - Nov 2023 -2 yrs, 1 month

Egypt , Cairo

Job Details:• Make outbound calls to prospective customers to introduce the company's offerings. • Effectively communicate the features and benefits of the products/services. • Identify customer needs and pain points, and position the company's solutions accordingly. • Handle customer objections and concerns with patience and professionalism. • Close sales by guiding customers through the sales process. • Meet or exceed individual and team sales targets. • Maintain detailed records of all customer interactions in the CRM system. • Participate in sales training programs to continuously improve product knowledge and sales skills.

ADSL Back Office Agent, Vodafone Egypt AccountFull Time
Sep 2021 - Oct 2021 -1 month
Egypt , Cairo
- Job Details:• Make daily outbound calls using a contact management system. • Verify customers information, and eligibility to subscribe in the ADSL service. • Confirm subscription details and set service installation date. • Perform post-installation follow-up calls to make sure service is successfully provided. • Achieve daily, weekly, and monthly target on call quality. • Keep up with main KPIs such as call count and call handling time. • Adhere to processes and procedures, whilst taking customer satisfaction into account.
CVM Telesales Agent, Vodafone Egypt AccountFull Time
May 2020 - Sep 2021 -1 yr, 4 months
Egypt , Cairo
- Job Details:• Make daily outbound calls using a contact management system. • Explain offer details / product features and benefits as to convince the customer to opt-in. • Successfully address customer concerns and objections. • Achieve daily, weekly, and monthly targets on sales performance and quality. • Keep up to date with product knowledge, pricing, and promotions. • Adhere to processes and procedures, without compromising customer satisfaction.

Archtopia

Feb 2019 - May 2020 -1 yr, 3 months

Egypt , Cairo

Job Details:• Reserve, confirm and follow up on customers’ booked appointments. • Responsible for the digital data entry process. • Responsible for safekeeping, organizing and archiving processes of physical documents. • Entrusted with vault and inventory management. • Assist the management in daily business activities. • Manage and review financial and budget activities with the management. • Plan and organize Office maintenance requests.