Mennatallah Emad

Elaraby Group

• Administrative AssistantFull Time

  Jun 2022 - Dec 2024 -2 yrs, 6 months

  Egypt , Cairo

  • Job Details:manage telephone operations incoming and outgoing. serve as the main point of contact for sr. head of infrastructure & it operation. manage general office operations and requirements. supervising some software projects required in the administration. preparing management monthly reports and presentations. creating interactive power bi dashboards.
• Service Request Coordinator (service desk)Full Time

  Sep 2021 - Jun 2022 -9 months

  Egypt , Cairo

  • Job Details:receive the service request related to hardware and software categories on the ticket system. create the pr`s on sap and follow up with the purchasing department representative until receiving the pr items. create sales orders for the new laptop and old laptop on sap. responsible for the cycle of purchasing the employee's old devices. responsible for the returning process with the (finance & assets management team) in case we face any manufacturing defect in the hardware devices. follow up with the assets management team to create an asset number for the hardware service request. contact the transportation department to transport any hardware devices from the warehouse to the it department. answer telephones and respond to email inquiries in the office related to service requests. modify employee data on sap in some cases. create tickets for the incoming devices on behalf of the employee if they face any problem in sending the tickets on fresh service. assist in completing all administrative work related to the administration in the industrial sector.
• Call Center AgentFull Time

  Sep 2019 - Sep 2021 -2 yrs

  Egypt , Cairo

  • Job Details:contact potential customers to introduce elaraby group products. answer clients’ questions and inquiries about elaraby group products. responsible for closing sales deals over the phone and meeting sales targets. understand customer requirements and offer the best solutions. handling customers and products information’s on m365 crm and sap.