Mennatallah taher ElNagdy

Jumia

• Head of Strategic ProjectsFull Time

  Jan 2023 - Jan 2024 -1 yr

  Egypt

  • Job Details:Leading on establishing and structuring the Framework for the designated Projects, designing the Process, and working cycles, liaising with Key stakeholders, and setting the PMO and Project Roadmap with Clear Objectives, timelines, and outcomes expected from this Project. Successfully leading 2 Strategic projects, JUMIA FLEX (Operating from Supplier’s Premises) and Direct Imports - Leading the planning, commercial & operational agreements and discussions to set the framework and Process flow for the Direct import business, working hand in hand with the Financial department to ensure profitability and Governmental compliances)
• Head of business developmentFull Time

  Apr 2021 - Jan 2023 -1 yr, 9 months

  Egypt , Cairo

  • Job Details:Develop and expand the Network of Key Account Vendors, Ensure Profitability by calculating P&Ls, build long-term strategic partnerships with market leaders, increase product assortments and diversity across different Categories, and build joint business plans with Key Partners to ensure mutual growth for both parties.
• Head of LastmileFull Time

  Apr 2020 - Apr 2021 -1 yr

  Egypt , Cairo

  • Job Details:Job Purpose: Leading and owning the Supply Chain Last Mile product offering, Ensuring that assigned projects are brought from concept to implementation to fully operational status. Leading and overseeing the overall performance of all Last Mile operations. Aiming at driving the success of the Last Mile product and deliver revenue from design through new project implementation and continuing operations. Duties and Responsibilities: • Design and Put in place different processes and KPIS to monitor the Logistical flow efficiently and inline with the company KPIS and compliances • Owning the Full End to end Logistical cycle for both (International and domestic delivery), managing different Legs of operations (International Freight, Duties and Customs, Internal delivery) throughout the cycle. • Managing the different channels of Customer delivery under the umbrella of JUMIA services (Third party logistics companies, Own Fleet, Pick up stations or Full Drop shipping models) • Provide top Management clear and structured reports of how the Logistical flow is intact on daily basis for the different logistical channel, identify areas of deviation if any, provide root causes and action plan when required to improve the situation and put it back on track • Provide management with Weekly / Monthly reports for the different KPIS to manage and control the Last mile Division (SLA (Service level agreements), E2E (End to end Cycle), Success Rate, Cancellation rate, Customers Net Promoters score, Delivery associate’s net promotors score, Partners Net Promotors score, Cost per Package…etc) • Managing the talent pool of Jumia Services and building a strong leadership team in Delivery • Actively design and steer CXP (Customer experience) and VXP (Vendor experience) excellence projects along with Local and Central operations leaders • Close monitoring for all processes whether internal or external to be inline with the Group compliance guidelines) • Design and own end to end Last mile unit costs strategy in Egypt to meet both our requirements of CXP/VXP and unit economics targets for Jumia Services • Actively feed and contribute to the system roadmap design to deliver the required instruments for this logistics success • Leading the scale up and expansion of Jumia Services last mile footprint in Egypt (3PL expansion, Pick up station expansion, Delivery Associates hiring and expansion). • Own the Delivery Associate community management project for Jumia Egypt, with the objective of creating a sustainable, satisfied and Productive community of delivery associates. • Own and create the 3PL community management for Jumia Egypt, with the objective of building long term , win win partnerships with our third part logistics partner • Enhance the Delivery associate training program and manage its expansion • Manage and improve fleet management practices, team and cost of operation • Create a culture of fool-proof material handling in Last mile, by analyzing the root causes for issues understanding how it can be improved and setting an action plan to avoid reoccurrence of similar issues in future. • Improving the overall happiness level (people score) in Delivery Associates community, creating PMOs and leading steering committees to analyze reasons for detractors and setting an action plan with cross functions to understand how these detractors can be overcome.
• GLOBAL Project ManagerFull Time

  Jan 2018 - Apr 2020 -2 yrs, 3 months

  Egypt , Cairo

  • Job Details:Ensuring SLA “Service level agreements” are 100% achieved with different logistics partners and the best customer experience for JUMIA global products, through achieving the right products with the right Quality on the right time. Expanding the 3PLS (3rd party logistics) partners and negotiating the best contract terms with them (delivery terms, payment terms, shipping fees...etc): • Full responsibility and ownership for the E2E Cycle for the oversees account in JUMIA (JUMIA Global Products). • Ensure Compliance of 95% for delivery within the Customer Promise and Root cause analysis for any deviation. • Follow up on 1st mile delivery and commitment of sellers to drop-off on time. • Daily communication / creation of customer orders manifest with logistics partners. • Distributing volumes between 3PLS based on performance. • Close follow up / monitoring for 3PLs performances. • End to end cycle monitoring and performance analysis for each part of the logistical cycle. • Creation of performance reports and dashboards for each of the different logistical partners / Sellers. • Weekly analysis for packages increasing SLA’s and understanding what the root causes are and applying penalties on the responsible party (sellers, logistics companies or delivery affiliates). • Invoices reconciliation. • Monthly accruals preparation for financial planning and bookings. • Volume forecasting and capacity planning for different concerned parties. • Meeting with different shipping companies / Logistical companies and negotiating quotations to expand our logistical networks. • Measuring NPS and analyzing customer complains to understand what the areas of improvement are. • Responsible for the (inbounding / out bounding) process for delivery of packages from 3PL to our warehouse. • Monitor last mile delivery.