ME
Mennatallah Ehab
Senior Customer Service at Saudia Airlines
Giza, EgyptWork Experience
Saudia Airlines
Apr 2018 - Present -7 yrs, 5 months
Egypt
- Job Details:Provided exceptional service to clients, fostering strong relationships and repeat business. Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime. Responded to customer requests efficiently and with knowledgeable assistance. Increased team productivity with effective communication and collaboration strategies. Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly. Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
EgyptAir
Aug 2016 - Mar 2017 -7 months
Egypt
- Job Details:Proactively monitored industry trends and news stories to capitalize on timely public relations opportunities for clients. Spearheaded innovative public relations campaigns that garnered widespread media coverage and increased brand visibility. Elevated brand reputation by developing and implementing strategic public relations campaigns. Managed relationships with external agencies for advertising, public relations, or other specialized services necessary for effective promotions.
Education
Bachelor's Degree in Foreign Languages and Translation
Misr University for Science and Technology (MUST)Jan 2016 9 yr 8 Months