Mennatallah Abdelnasser

Customer Service CoordinatorFull Time

• Job Details:Communicate with customers to handle inquiries and resolve issues related to healthcare services and medications. Provide support and follow-up to ensure high-quality service and customer satisfaction. Regularly update the medical provider network and upload changes to the internal system accurately. Maintain ongoing communication with healthcare providers and clients to monitor service quality and address any concerns. Collaborate with different departments to ensure smooth coordination and continuous improvement of healthcare services.

Customer Service RepresentativeFull Time

• Job Details:Contacted customers to schedule delivery appointments and entered their details into the system accurately. Coordinated with the customs clearance team and followed up with clients to ensure smooth processing of shipments through customs. Tracked and reported the status of shipments using Excel spreadsheets for internal documentation and updates. Handled customer inquiries and complaints regarding shipment delays in a professional and timely manner. Managed return shipments and reverse logistics for Souq (Amazon) orders, ensuring accurate follow-up and resolution.

Telesales AgentFull Time

• Job Details:Contacting potential or existing customers to inform them about Vodafone products *Answering questions about Vodafone product. *Asking questions to understand customer requirements and close sales.