Mennatalla Dahman

Senior Travel Consultant

• Job Details:Increased client satisfaction by providing personalized travel recommendations and itinerary planning. Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele. Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.

Client Service Representative

• Job Details:Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules. Resolved customer complaints by offering solutions and escalating issues when necessary. Processed order transactions and provided customers with detailed itineraries, tickets, and receipts. Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.

Ticketing Officer