Mennat-Allah Hamed

Call Center Agent

• Job Details:Address customer issues and resolve them in a timely and efficient manner. Collect & analyze customer feedback. Answered product and service questions and offered information on related products and services. Maintained a customer account information database (incl. canceling and updating customer accounts). Make product recommendations or services to customers based on their needs and preferences.

Customer Support Representative

• Job Details:Manage large amounts of incoming phone calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.