
Mennat-Allah Mohamed ElHefnawy ElDeriny
Head of Sales & Account Management
Heliopolis, Cairo, EgyptWork Experience
Head of Sales & Account ManagementFull Time
- Job Details:• Establish the Account management department. • Define the job scope for the department, making sure they are in line with the company’s direction. • Build incentive schemes for Account Managers. • Expand elmenus vendors portfolio via acquiring new restaurants. • Ensure having a solid relationship with our customers through regular follow ups and F2F meetings. • Launch new revenue streams for the company: In-App ads, premium positioning, Social Media ads, Social Media videos. • Maintain restaurants’ operational excellence: monitor overall restaurant performance metrics and work with the team to ensure their portfolios’ compliance with the company’s operational standards. • Conduct training sessions across the company for “Negotiation Skills”. • Assist restaurants with their growth, visibility, menu structure & offers formulation. • Plan the needed yearly budget for offers and discounts covered by elmenus. • Draw the events calendar for the company’s activities. Major Achievements: • Decreased monthly refunds by 32% (from 600 K EGP to 420 K EGP) • Pushed orders fleet % by 3X. • Generate yearly ads revenue of +15 M EGP.
Head Of Account ManagementFull Time
Jun 2018 - Oct 2020 -2 yrs, 4 months
Egypt , Cairo
- Job Details:• Build and Manage the Account Management department: scale the team according to the growing portfolio of brands with Otlob. • Manage incentive schemes for Account Managers. • Identify growth areas for the AMs team and provide guidance for them to achieve it. • Drive Revenue Growth Strategy: develop the overall strategy for revenue growth through cross-functional collaboration. • Maintain Restaurants’ Operational Excellence: monitor overall restaurant performance metrics and direct your team to ensure their portfolios’ compliance with Otlob’s operational standards. • Drive Non-Commission Revenues (NCRs): be the local owner of Otlob’s wide array of deals & promotions packages for restaurants, including owning overall sales growth.
Country Marketing ManagerFull Time
May 2017 - May 2018 -1 yr
Egypt , Cairo
- Job Details:• Plan and manage all Marketing /PR communication channels, • Manage companies’ PR events, • Increase orders /acquisitions through different marketing activities, • Manage vendors’/restaurants’ offers & offline activities, • Budget Planning for different marketing activities, • Set and maintain local brand guidelines, • Manage the relationships with agencies and third parties to achieve the company’s marketing objectives, • Explore & implement potential partnerships with other online and offline companies, • Coordinate with different departments marketing plans, projects & strategies, • Launch marketing campaigns that make customers’ experience easier & enjoyable, • Engage customers with on-ground activities to build brand loyalty.
Trade Marketing ManagerFull Time
Universal Group for Production & Trade
Feb 2016 - Apr 2017 -1 yr, 2 months
Egypt , Cairo
- Job Details:• Collaborate with the Trade Director for ideation, planning & budgeting, production & implementation of all in store activities, including point of sales materials and promotions. • Manage the point of sales material (including budget, logistics, distribution, assortment & maintenance) by finding the most efficient solutions for the best ROI. • Collaborate with product managers and marketing team to build sales promotions and product communication. • Collaborate with sales teams to turn the “selling stories” into sales tools to effectively present the brands, the products and the marketing initiatives to their customers. • Collaborate with marketing intelligence resources to read and report results of competitors’ activities and to provide recommendations and forecasts. • Support sales team in achieving their sales and budget objectives by designing and executing in-store activities to ensure that the desired product benefits and brand values/equity are properly communicated. • Ensure that consumers’ feedback is taken into account by regularly visiting sales teams, customers and stores. • Supervise the trade marketing spending.
Marketing ManagerFull Time
- Job Details:• Work with developers’ marketing teams to create strategies for growth at all properties within portfolio. • Develop property marketing programs and offerings including: demand generation, retargeting, marketing automation, and digital and social media utilization to accelerate success of properties. • Monitor industry trends in processes, best practices, and professional development, and make recommendations as to how these trends might be implemented to boost organizational efficiency, effectiveness, and ROI. • Work on ensuring brand continuity at the property and portfolio levels. • Analyze audience and market segmentation to deliver impactful property marketing campaigns. • Liaise with management to create budgets, generate best practices, establish marketing priorities, and monitor the implementation of marketing solutions. • Coordinate with IT providers to develop strategies for tracking marketing performance.
Education
Technical Diploma in Human Resources Management
American University in Cairo (AUC)Jan 2010 - Jan 2011 - 1 Year
BA of Arts in English language & Literature
Ain Shams University (ASU)Jan 1999 - Jan 2003 - 4 yr
High School - Thanaweya Amma
Alfarouk Islamic Language SchoolJan 1999
Skills
Languages
English
FluentArabic
FluentFrench
Intermediate