Basic Info

Menna Sameh

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Human resources recruiter at Top Talents

Experience Details

Human resources recruiter

Human Resources

Entry Level

N/A


Company Details

Top Talents

Cairo, Egypt

11-50 employees

Human Resources

http://toptalents-eg.com/

Oct 2016 to present (2 months)
Customer service rep at Teleperformance

Experience Details

Customer service rep

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

teleperformance.com

Jul 2015 to Jun 2016 (11 months)
Customer service agent at STARFONE

Experience Details

Customer service agent

Customer Service/Support

Entry Level

It's a company serving international calls to the US and Canada residents. My job is about applying the customers' inquiries related to the service we provide, forwarding the further issues to the concerned departments and following up with the case.The position requires to be patient, have the ability control the customer's anger by using positive language, having calming presence, building rapport with customers and maintaining a high level of the customer satisfaction.


Company Details

STARFONE (multinational)

Los Angeles, United States

More than 1000 employees

Consumer Services

http://starfone.net/

Feb 2014 to Jul 2015 (1 year 4 months)
Marketing Agent at Amer Group

Experience Details

Marketing Agent

Sales/Retail

Entry Level

N/A


Company Details

Amer Group

Cairo, Egypt

501-1000 employees

Architectural and Design Services

N/A

Jan 2013 to Feb 2013 (1 month)
Trainee (intern) at Sigma Capital

Experience Details

Trainee (intern)

Accounting/Finance

Student

N/A


Company Details

Sigma Capital

Cairo, Egypt

N/A

Business Services - Other

N/A

Jul 2012 to Sep 2012 (2 months)

Education

Graduate in Commerce - English Section

Education Details

Graduate

Commerce - English Section, Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting, Economics, Statistics, Managment, Human Resources, Math, Information System, Organizational Behavior

N/A

Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tala'e el Kamal Islamic Language schools

Egypt

2011

A / Excellent / 85 -100%

N/A

Tala'e el Kamal Islamic Language schools
2011

Training and Courses

Training/Course Details

Time Managament

Aug 2012

Ain Shams University

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicArchitectural And Design ServicesBusiness DevelopmentBusiness Services - OtherCommerce - English SectionConsumer ServicesCustomer CareCustomer ServiceCustomer Service AgentCustomer Service RepDetails-orientedDrawingEnglishExelFinanceFreehand DrawingFrenchHard WorkerHuman ResourcesHuman Resources RecruiterInsuranceInteractiveLearning New ThingsListening To/talking With PeopleMaking New FriendsMarketing AgentMicrosoft PowerPointOffshoringOutsourcingReadingRetailSTARFONESalesSocialSupportTeam PlayerTeleperformanceTime ManagamentTrainee

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

exel

exel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Customer Care

Customer Care

: Expert

: High

:

1-3 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Freehand Drawing

Freehand Drawing

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Details-oriented, Social, Interactive, Team Player

Online Presence

https://www.facebook.com/menna.lagamawihttps://twitter.com/Menna__

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