Basic Info

Menna El Agamawy

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Human Resources Specialist at Top Talents

Experience Details

Human Resources Specialist

Human Resources

Entry Level

HR Recruitment Specialist:
 Create & implement job analysis. Create and develop job descriptions & requirements for
vacant positions. Post job ads through different channels.
 Apply Headhunting technique for critical/rare positions.
 Conduct face to face interviews.
 Job Accomplishments: Participated in recruitment process for 12 different companies.
- Retail
- Shipping Company
- Online Ordering Company
- Real Estate
- 2D animation Company (based in Dubai)
- Petroleum Company
- Fitness Center
- Telecommunications Companies ( Call centers)
- Computer Hardware Stores

HR Training Executive:
 Attract companies and individuals for our training programs.
 Identify and assess training needs within a company.
 Handle training sessions, prepare materials with instructors. Hold workshops and lectures.
 Develop, organize, conduct, plan and evaluate training programs and activities.


Company Details

Top Talents

Cairo, Egypt

N/A

Human Resources

http://toptalents-eg.com/

Oct 2016 to present (1 year 3 months)
Customer Service Representative at Teleperformance

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

teleperformance.com

Jul 2015 to Jun 2016 (11 months)
Customer service agent at STARFONE

Experience Details

Customer service agent

Customer Service/Support

Entry Level

It's a company serving international calls to the US and Canada residents. My job is about applying the customers' inquiries related to the service we provide, forwarding the further issues to the concerned departments and following up with the case.The position requires to be patient, have the ability control the customer's anger by using positive language, having calming presence, building rapport with customers and maintaining a high level of the customer satisfaction.


Company Details

STARFONE (multinational)

United States

More than 1000 employees

Consumer Services

http://starfone.net/

Feb 2014 to Jul 2015 (1 year 5 months)
Marketing Agent at Amer Group

Experience Details

Marketing Agent

Sales/Retail

Entry Level

N/A


Company Details

Amer Group

Cairo, Egypt

501-1000 employees

Architectural and Design Services

N/A

Jan 2013 to Feb 2013 (1 month)
Accountant (intern) at Petro Gas

Experience Details

Accountant (intern)

Accounting/Finance

Student

N/A


Company Details

Petro Gas

Cairo, Egypt

501-1000 employees

Accounting and Auditing Services

N/A

Sep 2012 to Oct 2012 (1 month)
Trainee (intern) at Sigma Capital

Experience Details

Trainee (intern)

Accounting/Finance

Student

N/A


Company Details

Sigma Capital

Cairo, Egypt

N/A

Business Services - Other

N/A

Jul 2012 to Sep 2012 (2 months)

Achievements


I have finished college with a good grade.

Education

Graduate in Commerce - English Section

Education Details

Graduate

Commerce - English Section, Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting, Economics, Statistics, Managment, Human Resources, Math, Information System, Organizational Behavior

N/A

Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tala'e el Kamal Islamic Language schools

Egypt

2011

A / Excellent / 85 -100%

N/A

Tala'e el Kamal Islamic Language schools
2011

Certifications

Certificate details

Human Resources Generalist Certificate - HRCI

Aug 2017

N/A

N/A

N/A

HRCI

N/A

Training and Courses

Training/Course Details

Time Managament

Aug 2012

Ain Shams University

N/A

Training/Course Details

خط عربي

Jun 2012

معهد الخطوط العربية

N/A

Jobseeker photo

Profile Skills and Keywords

?? ????AccountantAccountingAccounting And Auditing ServicesArabicArchitectural And Design ServicesBusiness DevelopmentBusiness Services - OtherCommerce - English SectionConsumer ServicesCreativeCustomer CareCustomer ServiceCustomer Service AgentCustomer Service RepresentativeDrawingEnglishFinanceFreehand DrawingFrenchHard WorkerHuman ResourcesHuman Resources Generalist Certificate - HRCIHuman Resources SpecialistInsuranceInternet SearchingLeaderLearning New ThingsListening To/talking With PeopleMaking New FriendsMarketing AgentMicrosoft ExcelMicrosoft PowerPointOffshoringOrganizerOutsourcingPlannerReadingRecruitmentRetailSTARFONESalesSocial MediaSocial Media MarketingStrategic PlanningSupportTeleperformanceTime ManagamentTraineeTraining

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

1-3 years

Internet Searching

Internet Searching

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Fields of Expertise

Customer Care

Customer Care

: Expert

: High

:

1-3 years

Strategic Planning

Strategic Planning

: Advanced

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Freehand Drawing

Freehand Drawing

: Advanced

: Extreme - I love it!

:

More than 7 years

Recruitment

Recruitment

: Advanced

: Extreme - I love it!

:

Less than 1 year

Social media marketing

Social media marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Human resources

Human resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Training

Training

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Creative, Organizer

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