MR
MennaTullah Reda Raafat
Travel Consultant at Carlsonwagonlit Travel
Zaher, Cairo, EgyptWork Experience
Travel ConsultantFull Time
Carlsonwagonlit Travel
Oct 2018 - Present -6 yrs, 11 months
Egypt , Cairo
- Job Details:• Providing offers for clients complying with company policy • Providing the customer with the information regarding prices and rules. • Day to day fulfillment operation. • Visa handling. • Offering and promoting different services and offerings • Reserving and aligning Tickets with time limits policies. • Receiving inbound calls for International & Domestic Air, Hotel and Local booking inquiries from customers • Manage myself to reply to clients within SLA and insuring that all their requirements are covered successfully • inserting sales on (wings) accounting system, issuing invoices and checking outstanding ones (pending) • assisting customers with their inquires over the phone and handling hard calls • providing the customers with the cheapest alternatives that lead to achieve savings
Recruitment Coordinator Full Time
GO-Partners
Jun 2016 - Jun 2017 -1 yr
Egypt , Cairo
- Job Details:•Maintains personnel files in compliance with applicable requirements. •Keeps employee records up to date by processing employee status changes in timely fashion. •Assist in hiring process by coordinating job posting on website, reviewing resumes, performing telephone, Interviews and reference checks. •Receiving and handling guests and visitors. •Respond to inquiries, answer and direct phone calls. •Perform administration tasks. •Determines applicant requirements by studying job description and job qualifications •Attracts applicants by placing job advertisements, contacting recruiters, using newsgroup and job sites, other resources. •Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements. •Develop a pool of qualified candidates in advance of need. •Research and recommend new sources for candidate recruiting •Conduct prescreening interviews •Maintain all applicant and interview data in the Human Resources Information System (HRIS) •Assist in interviewing and selecting employees •Perform other special project as assigned.
Project Coordinator Internship
- Job Details:•Documentation and data bank handling for the GSH Program •Handling of registration and recertification processes •Participation in organization and overall coordination of GSH Events and Campaigns
Account Executive Full Time
Active Digital Development
Sep 2014 - Mar 2015 -6 months
Egypt , Cairo
- Job Details:•Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. •liaising with clients to discuss and identify their requirements •Identifies program improvements or new products by remaining current on industry trends, market activities. •participated in Google Partner event Organizing event schedule & Responsible for accounts sign up & follow up speakers
Education
Bachelor's Degree in Faculty of art
Ain Shams University (ASU)Jan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
Armenian Sisters’ SchoolJan 2007
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Human Resource
AUC·2017Amadeus certificate
Reservation and Ticketing ·2012Reservation and ticketing
Carlson Wagonlit·2012