MR

MennaTullah Reda Raafat

Travel Consultant at Carlsonwagonlit Travel

Zaher, Cairo, Egypt

Work Experience

  • Travel ConsultantFull Time

    Carlsonwagonlit Travel

    Oct 2018 - Present -6 yrs, 11 months

    Egypt , Cairo

    • Job Details:• Providing offers for clients complying with company policy • Providing the customer with the information regarding prices and rules. • Day to day fulfillment operation. • Visa handling. • Offering and promoting different services and offerings • Reserving and aligning Tickets with time limits policies. • Receiving inbound calls for International & Domestic Air, Hotel and Local booking inquiries from customers • Manage myself to reply to clients within SLA and insuring that all their requirements are covered successfully • inserting sales on (wings) accounting system, issuing invoices and checking outstanding ones (pending) • assisting customers with their inquires over the phone and handling hard calls • providing the customers with the cheapest alternatives that lead to achieve savings
  • Recruitment Coordinator Full Time

    GO-Partners

    Jun 2016 - Jun 2017 -1 yr

    Egypt , Cairo

    • Job Details:•Maintains personnel files in compliance with applicable requirements. •Keeps employee records up to date by processing employee status changes in timely fashion. •Assist in hiring process by coordinating job posting on website, reviewing resumes, performing telephone, Interviews and reference checks. •Receiving and handling guests and visitors. •Respond to inquiries, answer and direct phone calls. •Perform administration tasks. •Determines applicant requirements by studying job description and job qualifications •Attracts applicants by placing job advertisements, contacting recruiters, using newsgroup and job sites, other resources. •Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements. •Develop a pool of qualified candidates in advance of need. •Research and recommend new sources for candidate recruiting •Conduct prescreening interviews •Maintain all applicant and interview data in the Human Resources Information System (HRIS) •Assist in interviewing and selecting employees •Perform other special project as assigned.
  • Project Coordinator Internship

    Accounting House

    Jun 2015 - Aug 2015 -2 months

    Egypt , Cairo

    • Job Details:•Documentation and data bank handling for the GSH Program •Handling of registration and recertification processes •Participation in organization and overall coordination of GSH Events and Campaigns
  • Account Executive Full Time

    Active Digital Development

    Sep 2014 - Mar 2015 -6 months

    Egypt , Cairo

    • Job Details:•Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. •liaising with clients to discuss and identify their requirements •Identifies program improvements or new products by remaining current on industry trends, market activities. •participated in Google Partner event Organizing event schedule & Responsible for accounts sign up & follow up speakers
  • Education

    • Bachelor's Degree in Faculty of art

      Ain Shams University (ASU)

      Jan 2007 - Jan 2011 - 4 yr

    • High School - Thanaweya Amma

      Armenian Sisters’ School

      Jan 2007 

    Skills

    • Surfing the internet
    • Customer Service
    • Customer Service
    • Human Resources (HR)
    • human resource
    • Amadues
    • Human Resources

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Human Resource

      AUC·2017
    • Amadeus certificate

      Reservation and Ticketing ·2012
    • Reservation and ticketing

      Carlson Wagonlit·2012
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