Mennatallah Ahmed El-Hady

Butler ServicesFull Time

• Job Details:• Escorting the guest during his stay. • Provide anticipatory services to every and each guest. • Overseeing all business areas with an eye for detail. Ensuring brand standards were consistently delivered • Handling the Guest Empower (GXP). • Acknowledge and welcoming the guest with smile. • Making daily reports to the management. • Answering the calls by following the telephone etiquette. • Handling the guest complains. • Send and reply on guest’s requests through E-mail. • Orientated the guest with all the hotel facilities and unique services. • manage with other departments the guest’s needs • Collect the guest’s preferences to provide them with our anticipatory service. • Offer the guest St. Regis signatures and rituals.

Retai AdvisorFull Time