Mennatallah Ibrahim

Customer care representative (CCR) - at account Noon

Haram, Giza, Egypt

Jun 2019 - Dec 2019 -6 months

Job Details:- Handling incoming customer calls regarding billing issues, product problems, service questions and general client concerns. - Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller to achieve customer satisfaction. - Update customer information in the customer service database during and after each call. - Working with the management team to stay updated on product knowledge and be informed of any changes in company policies or renewals. - Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers. - Resolve customer complaints via phone, email, or social media. - Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. - Interaction with customers at the same level of effective and efficiency all of the day.

The Engineering Association Mahfouz for Architecture And Construction

Oct 2017 - May 2019 -1 yr, 7 months

Egypt , Giza

Job Details:- Following up the various business items for the project through the company’s sectors and working on listing them in terms of quantity and value to add them to the business abstract for the company’s demands for which the project is based on the value of those works. - Follow up of initial and final letters of guarantee and advance payment. - Following up the initial letters of guarantee after they are issued in favor of the company for which my company will build a project. This is in order to enter the tender process for this project. - In the event that the project is awarded to the company, the initial letter of guarantee will be withdrawn and canceled, and a final letter of guarantee will be issued in its place, and its renewals will be followed up through the bank. - The final letter of guarantee will be returned one year after the project ends in favor of my company, and its value is added to the bank account. - A letter of guarantee will be issued for the advance payment in the event that my company receives an advance payment from the company for which we will establish a project. And the value of the letter of guarantee is reduced with each extract that is disbursed. And the reduction is followed up with the bank.

Bachelor's Degree in accounting
Misr University for Science and Technology (MUST)
Jan 2017