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Mennatallah Zain Hendawy

Personal Banker at Commercial International Bank

Alexandria, Egypt

Work Experience

  • Senior Personal BankerFull Time

    Commercial International Bank

    Mar 2019 - Present -6 yrs, 6 months

    Egypt , Alexandria

    • Personal BankerFull Time

      Commercial International Bank

      Jul 2016 - Present -9 yrs, 2 months

      Egypt

      • Editorial AssistantFull Time

        Hindawi Publishing Corporation

        Feb 2015 - Jan 2016 -11 months

        Egypt , Cairo

        • Job Details:- Check the submitted manuscripts in terms of authors’ list, missing data and manuscripts’ title. - Assign the approved manuscript to the appropriate editor. - Follow up on the editorial workflow at all stages to ensure timely completion of the process - Act as a liaison between authors, editors and reviewers during the whole review process - Contact the production unit in order to ensure receiving all materials required to proceed with the production cycle - Work collaboratively with the Information Technology Department in order to resolve complaints of all users
      • international services

        • International Call center Support - Floorwalker - On Loan VacancyFull Time

          Jun 2014 - Sep 2014 -3 months

          Egypt

          • Job Details:-Handling newly logged-in agents and providing the support needed -Training newly logged-in agents for the core job. -conduct briefings, One on Ones and coaching. -Provide newly logged-in agents with accurate information
        • International Call Center AgentFull Time

          Sep 2013 - Feb 2015 -1 yr, 5 months

          Egypt

          • Job Details:- Handle British Customer's inquires and complaints. - Ensure customer delight and satisfaction. - Log customer details on the CRM. - Provide customer with accurate information and right solutions. - Performs other duties as assigned by management.

        Education

        • Bachelor of English Arts in English Literature

          Ain Shams University (ASU)

          Jan 2009 - Jan 2013 - 4 yr

        • High School - Thanaweya Amma

          Seiza Nabrawy for Girls

          Jan 2009 

        Skills

        • Internet
        • Microsoft Office
        • Customer Service
        • Customer Care
        • Teaching
        • Presentation Skills
        • Human Resources (HR)
        • Training and Support
        • Human Resources

        Languages

        • Arabic

          Fluent
        • English

          Fluent

        Training & Certifications

        • Human Resources Management Professional Diploma

          The American University in Cairo·2015
        • The Art of Thinking

          Hindawi Publishing Corporation·2015
        • Tropism

          Hindawi Publishing Corporation·2015
        • Presentation Fundamentals

          Linda.com·2015
        • Time Management Fundamentals

          Linda.com·2015
        • Public Relations Fundamentals

          Linda.com·2015
        • Writing Business Reports

          Linda.com·2015
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