
Mennatallah Zain Hendawy
Personal Banker at Commercial International Bank
Alexandria, EgyptWork Experience
Senior Personal BankerFull Time
Commercial International Bank
Mar 2019 - Present -6 yrs, 6 months
Egypt , Alexandria
Editorial AssistantFull Time
Hindawi Publishing Corporation
Feb 2015 - Jan 2016 -11 months
Egypt , Cairo
- Job Details:- Check the submitted manuscripts in terms of authors’ list, missing data and manuscripts’ title. - Assign the approved manuscript to the appropriate editor. - Follow up on the editorial workflow at all stages to ensure timely completion of the process - Act as a liaison between authors, editors and reviewers during the whole review process - Contact the production unit in order to ensure receiving all materials required to proceed with the production cycle - Work collaboratively with the Information Technology Department in order to resolve complaints of all users
International Call center Support - Floorwalker - On Loan VacancyFull Time
Jun 2014 - Sep 2014 -3 months
Egypt
- Job Details:-Handling newly logged-in agents and providing the support needed -Training newly logged-in agents for the core job. -conduct briefings, One on Ones and coaching. -Provide newly logged-in agents with accurate information
International Call Center AgentFull Time
Sep 2013 - Feb 2015 -1 yr, 5 months
Egypt
- Job Details:- Handle British Customer's inquires and complaints. - Ensure customer delight and satisfaction. - Log customer details on the CRM. - Provide customer with accurate information and right solutions. - Performs other duties as assigned by management.
Education
Bachelor of English Arts in English Literature
Ain Shams University (ASU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Seiza Nabrawy for GirlsJan 2009
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Human Resources Management Professional Diploma
The American University in Cairo·2015The Art of Thinking
Hindawi Publishing Corporation·2015Tropism
Hindawi Publishing Corporation·2015Presentation Fundamentals
Linda.com·2015Time Management Fundamentals
Linda.com·2015Public Relations Fundamentals
Linda.com·2015Writing Business Reports
Linda.com·2015