Mennatullah Saeed Aggag
Communication, Public Relations and Digital Marketing Specialist
Nasr City, Cairo, EgyptWork Experience
Customer Service RepresentativeFull Time
Cib
May 2016 - Dec 2019 -3 yrs, 7 months
Egypt , Cairo
- Job Details:Contact Center Agent typically do: * Build a good Rapport with Clients over the phone. * Respond promptly to customer inquiries over the phone. * Handle and resolve customer complaints over the phone. * Obtain and evaluate all relevant information to handle customer and service inquiries. * Manage customers' accounts.
International (UK) Account AdvisorFull Time
Vodafone
Dec 2015 - Jan 2016 -1 month
- Job Details:Contact Center Agent typically do: * Build a good Rapport with Clients over the phone. * Respond promptly to customer inquiries over the phone. * Handle and resolve customer complaints over the phone. * Obtain and evaluate all relevant information to handle customer and service inquiries. * Manage customers' accounts.
Education
Bachelor's Degree in Mass communication
Cairo University (CU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Manara Language SchoolJan 2009
Achievements
TOIEC Test Score: 755/1000 Taken on Dec 2015
Languages
English
FluentTurkish
IntermediateItalian
Intermediate
Training & Certifications
Fundamentals of Digital Marketing Course
Google Digital Garage·2021Introduction of Digital Journalism Course
Reuters·2021Fundamentals of Digital Marketing Course
Google Digital Garage·2021Introduction to Digital Journalism Course
Reuters·2021Digital Marketing Nanodegree program - Advanced track
Udacity·2021Digital Marketing Nanodegree program - Advanced track
Udacity·2021Digital Marketing Nanodegree Program- Professional Track
Udacity·2020Digital Marketing Nanodegree Program- Professional Track
Udacity·2020Women at work intensive employability program
Amideast·2016certified TOT - Women@work program
Amideast·2015Effective Presentation Program
HP·2015International Computer Driving License (ICDL)
Cairo University·2011