Menna Osama

Front office agentFull Time

• Job Details:Delivered high-quality hospitality service, ensuring a welcoming and comfortable experience for all lounge guests. Details Verified guest eligibility based on bank cards and airline agreements. • Scanned boarding passes using NAV system and reported guest numbers to partner airlines. Closed the daily shift with detailed reports categorized by airline and card type, and sent summary reports via email to the accounting team and management. Resolved guest issues promptly and supported card-related inquiries with professionalism.

Crm ExecutiveFull Time

• Job Details:Appointment Management: Manage appointments efficiently. Ensure appointments are set with both customers and doctors, with reminders for all parties. Customer Communication: Keep customers informed of any updates or changes promptly via phone call. Updating Customer Data: Integrate a Google Form linked to a Google Sheet for easy data collection. Ensure data is updated accurately and regularly. Client-Management Liaison: Acted as the communication bridge between customers and management, ensuring accurate delivery of client feedback, aligning expectations, and facilitating smooth project execution. Problem Solving with Team: Address previous issues with your team through a structured meeting. Document solutions and ensure everyone is on the same page moving forward. informing Customers of Offers: Use targeted messages to inform customers about new offers. Highlight benefits and use persuasive language to encourage sales. Sales Approach: Tailor your communication to each customers needs and preferences.