MA

Menna allah Nabil Ahmed

Call Center Agent

New Cairo, Cairo, Egypt

Work Experience

  • Call Center Agent

    Orange Egypt

    Mar 2019 - Mar 2020 -1 yr

    • Job Details:Delivered customer service support by addressing client inquiries, complaints, and service requests. Maintained a high level of customer satisfaction through clear communication and efficient problem-solving. Managed order processing, technical support, and service requests, ensuring timely resolution of customer issues. Documented customer interactions accurately to maintain records and improve service quality.

  • Call Center Representative & Data Entry

    Resala Charity Association

    Mar 2016 - Mar 2019 -3 yrs

    • Job Details:Provided customer service and support via call center, handling inquiries, donations, and event-related questions. Assisted with data entry tasks, maintaining accurate and up-to-date records of donor information and event details. Processed incoming donations and communicated with donors regarding their contributions. Ensured the smooth operation of charity events by coordinating with team members and addressing logistical needs.

    • Education

    • Bachelor's Degree in Accounting

      Cairo University (CU)

      Jan 2019 

    Skills

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
    Share this Profile