MM
Menna Mostafa
Call Center Agent
EgyptWork Experience
Call Center
Egypt
- Job Details:Facilitated communication between parties to resolve disputes and reach mutual agreements. Managed and negotiated conflicts professionally, ensuring fair outcomes. Built trust and maintained strong relationships with all stakeholders. Documented all resolutions and outcomes in detailed reports for future reference. Collaborated with teams to improve mediation processes and achieve goals.
Education
Bachelor's Degree in Business
Akhbar El Youm Academy
Skills
- Excellent communication skills and ability to handle customers professionally.
- Strong problem-solving skills and quick decision-making.
- Proficient in negotiation and conflict resolution.
- Ability to work under pressure and in fast-paced environments.
- Skilled in using Microsoft Office and customer relationship management (CRM) systems.
- High level of adaptability and teamwork.
- Strong time management and organizational skills.
Languages
Arabic
FluentEnglish
Intermediate