Mennatullah Mohamed Orabi

Customer Service AgentFull Time

• Job Details:- Communicated with clients regarding account services, statements, and balances. - Entered customer interaction details in sales system to track requests, document problems and record solutions offered. - Provided primary customer support to internal and external customers. - Achieved high satisfaction rating through proactive one-call resolutions of customer issues. - Addressed customer account discrepancies and concerns. - Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously. - Applied strong communication and negotiation skills regarding refunds and merchandise exchanges. - Responded to customer calls and emails to answer questions about products and services.