MennaTuallah Ahmed Badr
Customer Success Manager at VMware
Shorouk City, Cairo, EgyptWork Experience
Customer Success ManagerFull Time
VMware
Aug 2021 - Present -4 yrs, 1 month
Egypt
- Job Details:Assisting customers and onboarding them to their VMC on AWS service: creating subscriptions etc. Properly escalating unresolved issues to the next level of support Managing communication on multiple channels between internal resources and customers. Share customers’ feedback on VMware products/services with product managers to enhance products/services
IT Service Desk EngineerFull Time
Orange Business Services
Aug 2019 - Aug 2021 -2 yrs
Egypt , Cairo
- Job Details:Provide first technical point of contact for all orange users worldwide. Document all troubleshooting and a case management actions via the electronic case management system.
Junior TA (teaching assistant)Full Time
German University in Cairo
Jan 2017 - May 2017 -4 months
Egypt , Cairo
- Job Details:I help students with their codes, if they have a mistake or something they do not understand, and i help the TA as well, because they're about 20-25 students in the lab so we need to stick to the plan and do not waste time. They work on MATLAB, being experienced in it i share my knowledge.
Education
Bachelor's Degree in Engineering
German University in Cairo (GUC)Jan 2014 - Jan 2019 - 5 yr
High School - Thanaweya Amma
Nefertari International SchoolJan 2014
Activities
Entrepreneur at International Students Leadership Conference
Student Activity
Oct 2016 - Apr 2017 -6 months
Achievements
Data Science courses, IBM: https://www.youracclaim.com/badges/a0afd585-e7a5-46d1-897e-8581612af3dd/public_url https://www.youracclaim.com/badges/e9809dd5-b31e-43a3-8709-120bc4830b19/public_url https://courses.cognitiveclass.ai/certificates/0978087c051c47189c585c282d64a112
Languages
English
FluentFrench
IntermediateGerman
Beginner