Basic Info

Medhat Youssef

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Infrastructure and Operation Supervisor at Panda International For Retail - Egypt

Experience Details

IT Infrastructure and Operation Supervisor

IT/Software Development

Manager

Responsible for implementation of new Stores by identifying business requirements, managing third party vendors, providing training to end users, developing the business intelligence report to support streamlining of business processes & day to day operations

Systems Design Development and Implementation
 Carry out requirements gathering with customers in order to identify specific needs from IT solutions by interviewing them, gathering the data & producing a report to ensure the solution meets the customer need
 Participate in modeling and mapping business processes to ensure processes are fully understood before the IT solution is implemented
 Coordinate with suppliers of IT services (Internal & External) and key / end users in systems implementation by executing on his role in project plans in order to ensure successful IT project implementation

Systems Operation and Continuous Improvement
 Identifies system / process gaps by analyzing processes in order to ensure solutions address the gaps
 Recommend specific IT solutions to meet business requirements and provide continuous improvement of existing systems e.g. sales compensation system, customer order processing, manufacturing systems …
 Recommend new business opportunities, new systems and processes; identify simplification and documentation and improvements in operations.
 Participate in Managing Applications’ capacity planning to ensure continuous improvement of services balancing cost with performance
 Participate in executing regular customer satisfaction surveys across
 Participate in deploying IT policy to ensure company’s data and assets good utilization and safeguard

Overall Projects Management
 Participate in implementing standard project management processes, tools and methodology
 Ensure completion of deliverables and adherence to timelines; track milestones and timelines related to his tasks project to meet expectations of clients; analyze and resolve issues.
 Participate in projects such as ERP implementation in respective applications areas in coordination with Project managers, business team and system integrator consultants

Users Training and Support
 Provide customer service and support to key stakeholders (customers, suppliers, employees) on his specific projects by visiting customers, asking for feedback, responding to problems and providing the right IT solution (e.g. Point of Sales, Merchandizing, CRM, Finance, HR…) to maintain customer satisfaction.
 Provides guidance, training and coaching to customers on how to deal with specific technical issues to fulfill departmental requirements from an IT perspective.


Company Details

Panda International For Retail - Egypt

October 6 City, Egypt

101-500 employees

Retail

www.panda.com.sa

May 2015 to present (1 year 7 months)
Senior Infrastructure Engineer at KnockMart

Experience Details

Senior Infrastructure Engineer

IT/Software Development

Experienced (Non-Manager)

• Design Infrastructure for the new store and install passive and active Network
• Manage and Configure Servers (Build Domain Control, AD, DNS, GPO, and DHCP)
• Manage And Configure Sophos UTM (Firewall, Proxy and Wireless AP)
• Manage and Configure Sophos Anti-Virus Server
• Purchasing of IT Equipment and software within agreed budgets
• Planning and Integrate Retail Equipment and install it with the system
• Configure and Troubleshoot IT hardware (PCs , Printers, Scales, Label and Barcode Printer and POS), software or network
• Manage VPN Connection Between the Stores, HO, Host Centers and Hosted server (dedicated or VPSs)


Company Details

KnockMart

Cairo, Egypt

51-100 employees

Retail

www.knockMart.com

Jan 2015 to May 2015 (4 months)
Senior System Engineer at AAC

Experience Details

Senior System Engineer

IT/Software Development

Experienced (Non-Manager)

• Working on Active Directory and controlling IT user accounts
• System upgrades both at workstation and Server level
• Troubleshooting technical problems and implementing solutions.
• Maintenance & management of the Critical Windows based Server Environment
• Managing and monitoring of backups in multiple locations.
• Responsible for supporting Branch offices (AD, Exchange 2007, Backups)
• Managing and monitoring ISA 2006, VPN connections


Company Details

AAC

Egypt

501-1000 employees

Retail

www.aac-asgeg.com

Apr 2014 to Dec 2014 (8 months)
Desktop & Network Infrastructure Specialist at Makro Egypt

Experience Details

Desktop & Network Infrastructure Specialist

IT/Software Development

Experienced (Non-Manager)

• Configure Cisco Switch different VLAN and also Configure IP Phone.
• Troubleshoot computer hardware, software or network
• Installing and operating Windows desktop by using WDS Server and SCCM and manage the client by using Tivoli
• Evaluation of company hardware and software
• Respond to requests for technical assistance in person, via phone, and via ticketing system.
• Manage File server and assign Quota to users to access their data.
• Manage McAfee Antivirus server EPO agent which allowed to automatically updating itself and all subsequent secondary servers and all managed clients all over the network every day or even every hour if it is necessary to do that.
• Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Maintenance & management of the Critical Windows based Server Environment.
• Working on Active Directory accounts, configuration of Blackberries & laptops.
• Managing and monitoring of backups in multiple locations.
• Troubleshooting technical problems and implementing solutions.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Supporting a multi-site IT infrastructure of at least 100 employees.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Providing technical support via helpdesk systems for a wide range of internal & external applications.
• Maintaining a wide range of computer hardware and software programs
• Configuration and testing of any new hardware and software
• Managing and monitoring the printer server at the site


Company Details

Makro Egypt (multinational)

Cairo, Egypt

501-1000 employees

Retail

www.makro.com.eg

Jul 2010 to Mar 2014 (3 years 8 months)
System Administrator (System Engineer) at CIT Global

Experience Details

System Administrator (System Engineer)

IT/Software Development

Experienced (Non-Manager)

• Admin for Exchange 2003 (create or delete user and group mails ,backup and Restore plus performance Monitoring ….etc )
• Manage ISA 2004 rules, VPN connections
• Manage Active Directory (Create, Remove Users, Reset Password, Disable accounts…..etc) ,IIS, FTP, DNS & DHCP failures, backup and restore for big failures
• Manage Microsoft updates WSUS inside ( The Domain or Workgroup PCs)
• Monitor Servers daily to avoid sudden failures
• Supporting includes network printers installation, share local printers between users, Scanners Setup, faxes ,outlook failures, mail problems, Internet failures
• Support Technical Failures for servers and put recovery solutions
• join new users to domain and windows installation ,Symantec antivirus ,VPN connection
• Clients Problems ( TCP/IP problems, Network Adapter problems ,Outlook archiving or connection failure with exchange server ,windows and Software installation and backup image for the same type of PCs )
• Install new local ,shared & network HP printers , Fix Printers failures like network or share problems
• Group Policy (Modify GP as organization requirements & Deploy GP to site, Domain or OU)


Company Details

CIT Global

Cairo, Egypt

101-500 employees

Computer Software

www.citglobal.com

Oct 2007 to Jul 2010 (2 years 9 months)
System Administrator at Tawassul Technology

Experience Details

System Administrator

IT/Software Development

Entry Level

- Work in tracking system (AVL Technology) field using (GPS, GPRS & GSM) network
• Manage Domain controller Setup, Configure and Faults (Active Directory ,DNS ,DHCP ,Routing & Database Servers)
• Network Monitoring (Services, Network Monitor &Event Viewer)
• Users Supporting ( Mail or Internet Failures, Shared or Network Printers Setup
• Group Policy (Modify & Deployment to site, Domain or OU )
• ISA 2004 manage (build new access rules & allow, deny rules )


Company Details

Tawassul Technology

Jeddah, Saudi Arabia

1-10 employees

Information Technology Services

N/A

Jun 2006 to Oct 2007 (1 year 4 months)
Technical Support Engineer at MenaNet Communication

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

- Installing, configuration and troubleshooting of LAN.
- Configuration of ADSL Routers and Modems.
- Configuring CISCO Switch and Router.


Company Details

MenaNet Communication

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Jan 2006 to May 2006 (4 months)

Education

Medhat Ali Eldeen Youssef in Communication Engineer

Education Details

Medhat Ali Eldeen Youssef

Communication Engineer

Higher Technological Institute – Tenth of Ramadan City, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher Technological Institute – Tenth of Ramadan City
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elfaryk mohamed saad eldin sherif

Egypt

2000

A / Excellent / 85 -100%

N/A

elfaryk mohamed saad eldin sherif
2000

Certifications

MCSE
Sep 2009

Certificate details

MCSE

Sep 2009

N/A

N/A

N/A

N/A

CCNA
Sep 2009

Certificate details

CCNA

Sep 2009

N/A

N/A

N/A

N/A

MCSA 2012
Jun 2014

Certificate details

MCSA 2012

Jun 2014

N/A

N/A

N/A

N/A

Exchange 2013
Oct 2014

Certificate details

Exchange 2013

Oct 2014

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Exchange 2013

May 2014

Herotec

N/A

Training/Course Details

PMP V5

Jun 2016

Expert

Project Management Plan preparation course 40 Hours

This profile is fresh!
Last update 23 days ago.

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Profile Skills and Keywords

ArabicCCNACommunication EngineerComputer SoftwareDesktop & Network Infrastructure SpecialistEnglishExchange 2013Handles StressHard WorkerITIT Infrastructure And Operation SupervisorIT OperationInformation Technology ServicesInteractiveInternetLinuxMCITPMCSA 2012MCSEMakro EgyptMicrosoft InfrastructureMovieNetworkNetworksPMP V5RetailSenior Infrastructure EngineerSenior System EngineerSocialSoftware DevelopmentSupportiveSystem AdministrationSystem AdministratorSystem Administrator (System Engineer)Technical Support EngineerTechnologies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

MCSE

MCSE

: Advanced

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: High

:

5-7 years

System Administration

System Administration

: Advanced

: High

:

5-7 years

Networks

Networks

: Advanced

: High

:

More than 7 years

CCNA

CCNA

: Intermediate

: Medium

:

1-3 years

MCITP

MCITP

: Intermediate

: High

:

1-3 years

MCSA 2012

MCSA 2012

: Intermediate

: High

:

Less than 1 year

Linux

Linux

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

IT Operation

IT Operation

: Expert

: Extreme - I love it!

:

3-5 years

Network

Network

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft infrastructure

Microsoft infrastructure

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Social, Handles Stress, Interactive, Supportive

Online Presence

http://eg.linkedin.com/pub/medhat-yousef/1b/831/54http://www.facebook.com/eng.myousef.83

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