Medhat Mahmoud Salah El Din Nagi

Head of Communication, Marketing and Customer ExperienceFull Time

• Job Details:- Ensure our brand message is solid and consistent across all channels and marketing efforts (like events, email campaigns, website, and promotional material) - Analyze consumer behavior and determine customer personas. - Identify opportunities to reach new market segments and expand market share. - Craft quarterly and annual hiring plans - Monitor competition (acquisitions, pricing changes, and new products and features) - Coordinate sales and marketing efforts to boost brand awareness. - Participate in the quarterly and annual planning of company objectives. organize, plan, and monitor a company’s customer service department to ensure optimized interaction between a company and its clients, developing and implementing strategies useful in improving customer relationships, dedication, and satisfaction. - Overseeing the implementation of both internal and external communication strategies. Unifying the internal and external communication to reach customer experience excellence (CXX) includes managing external communication channels like social media platforms, company websites, and media relations, writing copy for company corporate profiles, newsletters, or memos, and adhering to a company’s brand by publishing content and marketing materials. - Responsible for organizational and creative tasks to standardize and improve the communication efforts of the organization. - Leading all Marketing Communication activities.

Social Media Marketing ManagerFull Time

• Job Details:- Managing the social media marketing strategy for eXtra (United Electronics Co.) - Creates marketing and social media campaigns, including budget planning, content ideation and implementation. -Ensures brand consistency in marketing and social media messages by working with various company departments -Grows and expands company social media presence into new social media platforms, plus increases presence -Researchers and monitors the activity of company competitors, monitor progress using web analytic tools -Provides training and guidance to social media and marketing team members on social media implementation best practices and strategies.

Team Leader, Social Media & Online, Customer CareFull Time

• Job Details:Generating / maintaining a presence on social media sites, building an audience through campaigns, ads and updates - Ensure the proper engagement of Vodafone’s Customers in relation to the company’s objectives and deliverables through the different social media channels - Plan, manage and follow-up on Vodafone Egypt official fan page on Facebook as well as design, organize and execute the fan page plans, events and activities - Handle self-help Activities across all self-help channels (IVR, USSD, web self care…etc) as products by providing world class experience to our customers and at the same time meet the Company directives. - Develop, facilitate and communicate VF Services across all self-help channels to ensure best knowledge delivery to customer care staff.