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Medhat Mahmoud Salah El Din NagiCoronavirus • Immediate Start

Customer Care & Social Media Expert

Cairo, Egypt
  • Excellent communication and presentation skills both in Arabic and English. - Excellent command of Microsoft applications - Creative thinker & self motivated. - Excellent command of written and spoken English. - Talented in creating hype, cheers and joy
  • MS Excel
  • MS Access
  • MS Word
  • MS PowerPoint

Work Experience

  • Social Media Marketing Manager at United Electronics Company - eXtra

    Sep 2017 to present · 3 Years

  • Team Leader, Social Media & Online, Customer Care at Vodafone Egypt Telecommunications S.A.E.,

    Oct 2012 to present · 7 Years 11 Months

  • Leader, Credit Audit, Credit Management at Vodafone Egypt Telecommunications S.A.E.,

    Apr 2012 to Oct 2012 · 6 Months

  • Specialist, Internal Investigator, External Affairs at Vodafone Egypt Telecommunications S.A.E.,

    Apr 2011 to Apr 2012 · 1 Year

Education

  • Technical Diploma in Certified System Analyst

    International College For Languages and Translation (ICL) - Egypt 2001 to 2002 · 1 Years

  • Technical Diploma in Microsoft Office Applications Package (ICDL),

    Microsoft Certified Trainer - Egypt 2000 to 2001 · 1 Years

  • LL.M., in International Trade Arbitration

    Ain Shams University (ASU) - Egypt 1999 to 2000 · 1 Years

  • LL. B., in Law

    Ain Shams University (ASU) - Egypt 1995 to 1999 · 4 Years
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Achievments

- Increase eXtra Stores online traffic from 17% to 38%, Google Analytics, 2017 Lead the IN by Vodafone – Youth Community on Social Media, 2016. - Socialbakers; The Fastest Growing page in Egypt (1M fans in 14 Days) which has a positive impact on the brand. Vodafone Egypt in Top 5 Facebook Brands Worldwide by Number of Fans, 2016 - Socialbakers; Telecom Industry” includes great statistics showcasing the telecom companies with the most significant number of Fans. - Best Online Experience in Telecoms Middle East Summit,2015 - Socialbakers: Vodafone Egypt outperforms 98% of the Pages monitor in 2014. Number 1 Worldwide in most Engagement Facebook channel in the telecom industry, 2015 - Socialbakers; A True success story leading a team that is ranked number 1 worldwide in most engagement.

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Skills
Tools and Fields of Expertise

  • Excellent communication and presentation skills both in Arabic and English. - Excellent command of Microsoft applications - Creative thinker & self motivated. - Excellent command of written and spoken English. - Talented in creating hype, cheers and joy
  • MS Excel
  • MS Access
  • MS Word
  • MS PowerPoint
  • MS Outlook
  • MS FrontPage
  • Microsoft Project
  • Adobe Photoshop
  • Adobe illustrator
  • Social Media
  • CRM
  • Facebook/ Twitter/ YouTube/ LinkedIn - Google AdWords/ Analytics - SEM / SMO / SEO/Web Analytics
  • Online Marketing
  • SEO
  • SEM

Languages

  • Arabic

    Fluent

  • English

    Fluent

Training & Certifications

  • Customer Service Management (CCSM)

    Institute of Management Development (IMD) · 2013

  • Certified Manager (CM)

    Institute of Certified Professional Managers (ICPM) · 2012

  • Internal Audit and Control

    HPA Training Institute · 2009

  • Personal Development

    HPA Training Institute · 2008

  • Sales and Customer Service

    HPA Training Institute · 2007

  • Public Relations: Protocols and Ceremonies Art.

    2006

  • Communication Skills, Time Management and work under Stress.

    Team Misr Engineering & Management Consultants · 2005

  • How to Communicate with Diplomacy & Tact

    Dale Carnegie® Training Egypt · 2004

  • Sales and Customer Service Diploma

    2003

  • Internal Audit Skills, Fraud and Embezzlement Detection & prevention

    HPA Training Institute Egypt · 2002

  • Public Relations

    Team Misr Engineering & Management Consultants · 2002

  • Basic Business Skills Acquisition

    2001

  • Marketing & Sales

    The Future Generation Foundation (FGF) · 2001
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