Mazen Osama AbdelMoamen

Hyde Park

• Handover ManagerFull Time

  Jan 2025 - Present -6 months

  Egypt , Cairo

  • Job Details:• Strategic Leadership & Vision: Define and execute a dynamic handover strategy aligned with company goals, ensuring a smooth transition from construction to customer ownership while enhancing brand reputation. • Customer-Centric Innovation: Develop a customer-first approach by introducing personalized handover experiences, such as guided property walkthroughs, welcome packages, and digital onboarding resources. • Operational Excellence: Streamline handover processes by leveraging technology, automation, and data analytics to improve efficiency, minimize delays, and enhance the overall experience. • Quality & Compliance Management: Implement rigorous quality control measures, ensuring that delivered units meet the highest standards of design, functionality, and finishing. Establish proactive snagging processes to reduce customer complaints. • Stakeholder Engagement: Act as the key liaison between construction, quality control, legal, finance, and customer service teams, fostering collaboration to eliminate roadblocks and optimize performance. • Customer Journey Enhancement: Introduce pre-handover orientation sessions and post-handover support programs to ensure homeowners feel confident and satisfied with their new properties. • Crisis Management & Problem-Solving: Handle escalated issues and unexpected challenges efficiently, offering creative solutions that maintain customer trust and company integrity.
• Handover Assistant ManagerFull Time

  Jan 2024 - Jan 2025 -1 yr

  Egypt , Cairo
• Handing Over Team LeaderFull Time

  Jan 2021 - Jan 2024 -3 yrs
• Handing Over Senior EngineerFull Time

  May 2019 - Jan 2021 -1 yr, 8 months

  Egypt , Cairo

  • Job Details:•Responsible of implementing the process of handing over units to customers professionally and contribute to build a positive customer experience. •Study and review handover plan analysing the planned target to be matching with handover policies and criteria to achieve the expected revenue recognition in coordination with other departments. •Receive and record clients’ snag lists through different channels ensuring that they are communicated with the concerned departments and addressed in a proper follow up providing creative solutions to ongoing challenges to ensure customer satisfaction proved by signing hand over documents.

Palm Hills Developments

• Handing Over Senior EngineerFull Time

  Jul 2017 - Nov 2018 -1 yr, 4 months

  Egypt , Cairo

  • Job Details:Responsible of implementing the process of handing over units to customers professionally and contribute to build a positive customer experience. Pre-Handover Scope: • Logistically coordinating between all departments (Engineering – Construction – Contracts – Development) and following upon progress of units nearing delivery. • Share Project progress status versus planed delivery dates with top management. • Giving recommendations to all involved departments based on contract delivery dates and alert the construction in case of the delay. • Priories the potential handing over units ahead of schedule with the budget needed to complete the missing items to avoid delay and penalties and enhance customer satisfaction. • Prepare gap analysis for the delayed units and develop a compensation plan or try to relocate or upgrade the client to another ready unit seeking customer needs satisfaction upon 'Palm Hills Client first' policy. • Develop a procedure for the after handover and coordinate with the Facilities team, engineering department and Site Security Manger. Handing over Quality: • Part of the quality control committee, recording our comments or recommendations until the units are ready to be released from the Quality control department. • Responsible for handing over deliverable units for all above mentioned projects. • Convincing clients to receive their units in a premature delivery state reflecting serving Palm Hills product quality policy (missing items) and set guidance for the team to follow-up till units are delivered. Client financial objectives: • Convincing the client to pay in advance of the payment schedule in case the unit ahead of construction handing over • Convincing the client with coordination of the collection team to pay the bounced check or to set rescheduling plan for the handover.
• Technical Handing Over EngineerFull Time

  Jun 2014 - Jul 2017 -3 yrs, 1 month

  Egypt , Cairo

  • Job Details:Job Description: Pre Handover Scope: • Logistically coordinating between all departments (Engineering – Construction – Contracts – Development) and following upon progress of units nearing delivery. • Share Project progress status versus planed delivery dates with top management. • Giving recommendations to all involved departments on the basis of contract delivery dates and alert the construction in case of the delay. • Priories the potential handing over units ahead of schedule with the budget needed to complete the missing items to avoid delay and penalties and enhance customer satisfaction. • Prepare gap analysis for the delayed units and develop a compensation plan or try to relocate or upgrade the client to another ready unit seeking customer needs satisfaction upon 'Palm Hills Client first' policy. • Develop a procedures for the after handover and coordinate with the Facilities team, engineering department and Site security Manger. Handing over Quality: • Part of the quality control committee, recording our comments or recommendations until the units are ready to be released from the Quality control department. • Responsible for handing over deliverable units for all above mentioned projects. • Convincing clients to receive their units in a premature delivery state reflecting serving Palm Hills product quality policy (missing items) and set guidance for the team to follow-up till units are delivered. Client financial objectives: • Convincing the client to pay in advance of the payment schedule in case the unit ahead of construction handing over • Convincing the client with coordination of the collection team to pay the bounced check or to set rescheduling plan for the handover.